Customer Service Specialist - Rotating Machines

Responsibilities

• Lead customer reconnect activities, annual inspection scheduling, and service campaign coordination to strengthen customer engagement and operational readiness.
• Manage incoming enquiries, interpret RFQs, and identify commercial or contractual risks to ensure accurate, compliant, and competitive proposals.
• Prepare high-quality quotations for field service, spare parts, repairs, and replacements, meeting SLA expectations and supporting revenue growth.
• Collaborate closely with engineering, planning, sourcing, sales, and commercial teams to ensure bids are technically sound, commercially aligned, and fully validated.
• Oversee tender management and supplier coordination, providing leads and customer insights to the sales team while maintaining strong supplier relationships.
• Maintain accurate data, records, and market intelligence to support forecasting, trend analysis, and continuous improvement across RMR Services.
• What Success Looks Like in This Role
• The ideal candidate is a motivated, customer-focused professional with strong communication skills, a proactive mindset, and the ability to learn quickly in a technical, sales-support environment.
• Clear, confident communicator with strong written English and the ability to engage effectively with customers and internal teams.
• Highly organised with strong time-management skills and a reliable "say-do" approach to commitments.
• Customer-oriented mindset with the confidence to handle enquiries, build relationships, and represent the business professionally.
• Positive attitude and willingness to learn, with experience in sales, engineering, or customer-facing roles considered advantageous.
• Comfortable using CRM tools and digital systems, with Excel skills (including lookups) viewed as a beneficial asset.
• Self-motivated team player who can adapt the role to their strengths while contributing to shared goals.
• Where and how you'll work
• This is a permanent position
• We're big on collaboration and connection, so you'll be based in our Rugby, UK office 3 days per week
• Our Culture
• Every action shapes our future. That's why our north star is a culture of impact, where everyone is empowered to thrive and achieve.
• Our technology helps generate approximately twenty-five percent of the world's electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!
• We're determined to be the best place to grow
• We believe that strong careers are built on a variety of experiences, strong connections, and continuous developme

Additional Information

Job Description Summary Job Description Customer Service Specialist - Rotating Machines GE Vernova is looking for an exceptional Customer Service Specialist - Rotating Machines to join our Field Services team based in the United Kingdom. GE Vernova - The Energy to Change the World With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. "GE" carries a legacy of quality and ingenuity. "Ver" signals Earth's lush ecosystems, while "Nova" nods to a new era of lower-carbon energy we are helping to deliver. Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life. Power Our Power portfolio provides sustainable, more efficient energy solutions. With expertise across Gas, Hydro, Nuclear, and Steam Power, we help customers deliver electricity to homes, industries, and communities worldwide. Role Overview The Customer Service Specialist for rotating machines coordinates customer connect processes, annual inspection campaigns, and prepares accurate quotations for field service, spare parts, repairs, and replacements. This role exists to provide high-quality customer service and commercial support for GE Vernova's Rotating Machines business, ensuring customers receive timely, accurate information and a seamless service experience. By organising annual inspection campaigns, managing customer connect processes, and preparing quotations across field service and aftermarket offerings, the role helps maintain strong customer relationships and supports operational efficiency. It requires proactive issue resolution, short-term planning, and adherence to daily work objectives, all of which contribute directly to driving revenue growth and strengthening the overall performance of the RMR Service organisation.

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