Manager, Market Performance

Responsibilities

• P&L Analysis: Analyzes market operations execution, member utilization patterns, and Cityblock's care model to identify areas of opportunity a) to shift member utilization from high-cost low-value interventions to lower-cost preventative measures, and b) to improve operational efficiency.
• Operational Execution: Oversees the daily "ground game" of market operations, ensuring that workflows (e.g., hospital discharge follow-ups, HEDIS outreach) are completed on time and accurately.
• Data Monitoring: Tracks team performance against weekly and monthly KPIs; identifies bottlenecks in workflows and works with stakeholders to implement immediate tactical fixes.
• Stakeholder Coordination: Acts as a bridge between frontline staff and market and central team leadership, ensuring that barriers to care are escalated and resolved quickly and the team adheres to standardized Cityblock operating procedures.
• Job Requirements

Requirements

• 5+ years of experience in healthcare operations, clinic management, or a related service-oriented field.
• 2+ years of experience directly managing people or leading a significant functional workstream.
• Familiarity with healthcare metrics (e.g., patient engagement rates, appointment keep rates) and how they contribute to broader market success.
• Proven ability to solve tactical, day-to-day operational challenges and improve team efficiency.
• Strong interpersonal skills with the ability to motivate a team and communicate clearly with diverse stakeholders.
• Fosters a culture of psychological safety and humility within the immediate team, encouraging open feedback and collaboration.
• Models a "proactive approach" by ensuring all team tasks are completed with high integrity and excellence.
• May coach direct reports, helping them build the skills necessary for career progression within the organization.
• Successfully leads the team through operational changes or new project rollouts with a positive, solutions-oriented mindset.
• Education:
• Bachelor's required or equivalent combination of experience and education
• $78,000.00 - $102,000.00 Annual
• We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Benefits

Additional Information

Job Description: Manager, Market Performance The Manager, Market Performance is responsible for the day-to-day execution of operational workflows that drive value-based care results. The manager influences through others, ensuring that market-specific initiatives-like member outreach, gap closure, and provider scheduling-are executed with precision. This is a hands-on leadership role that requires strong organizational skills and the ability to coach a team toward hitting immediate operational milestones.

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