NRSWA Notification Administrator

Responsibilities

• To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
• To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.
• To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence
• To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.
• To raise and process any requests for purchase orders relating to faults on the network.
• To process the necessary invoice for re-chargeable work.
• Liaison with contractors to ensure correct controls and monitors are in place
• Co-ordination of field staff resources
• Raising, control and processing of appropriate operational paperwork
• Raising, control and processing of appropriate paperwork to ensure compliance with current legislation
• Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
• Preparation and dissemination of appropriate weekly and monthly reports
• Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.

Requirements

• Knowledge of Energy Networks policies, procedures and working practices.
• Working knowledge of health, safety and environmental legislation.
• Developed customer service skills
• Good interpersonal skills
• Excellent telephony skills
• Excellent time management skills.
• Developed negotiation and communication skills.
• Knowledge of excavation and lay contract terms.
• Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
• Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
• Knowledge of relevant IT support systems and processes.
• Minimum Criteria
• Customer service skills and experience
• Call handling experience
• Experience working with Microsoft office packages

Benefits

Additional Information

NRSWA Notification Administrator Glasgow HQ, 320 St Vincent Street, Glasgow Salary £30,150 per annum Permanent Work pattern: Monday to Friday, 8:30 - 16:45 Help us create a better future, quicker As NRSWA Administration, you'll ensure all required road opening notices and permits are raised and processed within statutory timescales, enabling contracting partners and internal teams to operate within legal and regulatory requirements. The role also involves managing and processing fault-related plant maintenance orders and scopes, supporting accurate cost allocation and timely payment. In addition, it provides an efficient and effective support service to coordinate all activities associated with the repair of HV and LV faults within the Operations function, while also handling fault and emergency overflow calls from the DCC to ensure timely response and support the achievement of key operational performance metrics.

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