Partners Success Executive

About the role

We are hiring a Partner Success Executive to join our Partners team in Cologne! This is a hybrid role, requiring a minimum of two days per week in our office.

Responsibilities

• Manage and maintain relationships with key partners.
• Supports partner integration processes and ensures seamless experience.
• Handle partner inquiries through Zendesk.
• Manage ticket workload and provide support to partners on Zendesk.
• Negotiate renewal contract terms and pricing changes with partners.
• Ensure that all partners are in compliance with the required standards and provide the correct information on the platform.
• Collaborate with internal teams to address partner needs and ensure a positive partner experience.
• Investigate, develop and implement strategies to improve partner retention and success.
• Collect and analyze data to measure partner performance and identify areas for improvement.
• Create and manage reports to share insights. Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives.
• Supports team workload management and suggests strategies to improve productivity.
• Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide.
• Document key learnings and outcomes from projects and partner reach outs to inform future strategy and planning.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Requirements

• Proven experience (3+ years) in (key) account management.
• (Plus) experienced within the fitness industry.
• Hands-on mentality.
• (Plus) Experience working in a global role, creating content that resonates across different regions and cultural contexts.
• Strong project management skills, with the ability to work independently and manage multiple priorities simultaneously.
• (Plus) Experience with advanced data analysis and dashboards.
• We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.
• WHAT WE OFFER YOU
• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:
• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work-it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year (including an extra holiday on your birthday!).
• CAREER GROWTH: Access world-class platforms, partici

Benefits

Additional Information

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing!

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