Senior Cast Member (12 Months FTC)

About the role

The Senior Cast Member represents the Disney brand, and engages Guests in magical experiences throughout the Store. Their standards are consistently high and they set the example for exceptional Guest Service. They are a mentor and a role model for Cast Members and they support the store managers to create a high energy work environment, to drive the company's initiatives and to achieve its goals. Primary Responsibilities Show Contributes to impeccable maintenance of company visual merchandising standards, including window displays to ensure store presentation is outstanding Able to take responsibility for stage movements, including checking correct POS Participates and monitors VM standards in delivery, markdowns, recovery and replenishment Provides feedback to Managers and Cast Members to ensure Disney Brand standards are constantly achieved. Takes a proactive role in maintaining Disney brand standards. Maintains a neat and organised Store both on stage and back stage so that product is clearly represented and available for replenishment. Maintains and participates in producing company visual standards to present an outstanding Store environment. Ensures that all new product is on stage so that the Guest experiences the most current assortment. Assists with stock deliveries and replenishment to agreed standards. Participates in markdowns, event set-up and Stage Sets. Sales Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members Provides support and guidance to Cast Members to achieve Talk-Ups Sets priorities and manages time effectively and efficiently Knows how to provide guest service and which tasks need to be completed in order for the store to achieve sales results (and does them without needing to be asked) using their own initiative Able to stage manage if required Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours. Sets priorities and manages time effectively and efficiently. Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process. Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling. Service Sets the example for Cast Members of how to provide guests with a Magical Experience by making the Guest the number one priority Promotes Guest loyalty by demonstrating thorough product knowledge and providing exceptional guest service. Provides friendly, accurate and

Benefits

Additional Information

Job Posting Title: Senior Cast Member (12 Months FTC) Req ID: 10154304 Job Description: About the Role & Team Following the recent announcement of our Disney Store opening a new retail destination inside Selfridges, Birmingham, we are looking for a Senior Cast Member who engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest's expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines. Planned to launch in mid-July, the new concession space builds on a Disney Store presence within Selfridges London and the flagship Disney Store on Oxford Street. This will be a 12 month fixed-term contract. Our Mission "Creating Magical Moments for Guest of all Ages" The Senior Cast Member reports to a member of the Store Management Team and shows the following attributes: Passionate & Enthusiastic Demonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide them a magical and memorable Disney experience. Shares this passion with Cast Members. Warm & Approachable Readily available for Guests and Cast Members at all times in a friendly manner, prioritising Guest interaction and support for cast members over tasks. Treats everyone with dignity and respect. Energetic & Empathetic Contributes to a high energy environment that provides Guests with a positive, entertaining, fun and dynamic experience. Team Player that helps Guests and Cast Members at all times. Knowledgeable & Positive Exhibits great knowledge about Disney products and services and proactively shares ideas and actions with Managers and Cast Members that may positively impact the Store, Company and environment. Confident & Honest Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages, and with Managers and Cast Members. Works in a way that is fair and trustworthy, being open with all who interact with our brand. Loyal to Brand & Guest Dedicated to delivering exceptional Guest Service and promoting the Disney Brand.

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