Sorumlu Müdür (Responsible Manager) - Online Travel Agency (OTA)

About the role

We are establishing a licensed travel agency operation in Turkey with an online distribution model (OTA). This role is the statutory Responsible Manager (Sorumlu Müdür) required under Turkish travel agency regulations and will oversee compliant execution of travel agency activities, operational readiness, and liaison with relevant authorities/bodies.

Responsibilities

• Act as the legally designated Responsible Manager for the travel agency's head office (and support branch compliance if/when opened).
• Ensure ongoing compliance with applicable travel agency legislation, TÜRSAB requirements, and Ministry expectations (documentation, inspections, suitability standards).
• Own operational governance for OTA activities: supplier contracting controls, booking flows, customer communications, cancellations/refunds policy execution, complaint handling, and record-keeping.
• Serve as the primary contact for licensing-related correspondence and compliance checks; coordinate responses and evidence packs.
• Maintain required staffing/role readiness as applicable (e.g., ensuring mandated functions are covered in operations).
• Implement and maintain SOPs for consumer-facing travel sales: confirmations, vouchers, itinerary documentation, supplier terms, and service recovery.
• Support audits/inspections: maintain "inspection-ready" office/records and ensure the business continuously meets required qualifications.
• ABOUT YOU
• Candidates must meet the statutory criteria for Responsible Manager, including:
• Legally authorized to work in Turkey (valid work permit)
• Minimum high school graduate (or equivalent)
• Holds Enformasyon Memurluğu Belgesi and Enformasyon Memuru Yabancı Dil Başarı Belgesi OR holds a professional tourist guide badge (kokart)
• Minimum 2 years employment experience in a travel agency role related to travel agency activities
• Able to satisfy the "fitness" conditions aligned to travel agency ownership/management (e.g., relevant clean criminal record status, not bankrupt, etc.)
• Preferred qualifications (nice to have)
• Experience in OTA / e-commerce travel operations (flights/hotels/experiences), channel management, and customer service operations.
• Familiarity with Turkish tourism ecosystem, supplier contracting norms, and compliance culture.
• Working knowledge of GDS / bedbanks / tour inventory platforms.
• Strong English (and/or one of the commonly recognized languages in the framework: English/French/German/Italian/Arabic).
• BENEFITS & PERKS
• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!
• #LI-hybrid #LI-fulltime
• Thank you for considering joining Fever. We cannot wait to learn more about you!
• If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch
• If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
• If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice

Benefits

Additional Information

Hey there! We're Fever , the world's leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission.

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