Pathway of Hope Caseworker

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: JOB SUMMARY To work with clients served primarily through The Salvation Army Halifax Centre of Hope, Community Services Programs. The POH Case worker will come on side and support the assigned clients to create effective plans and coach them in addressing their ongoing issues that often hold them back and limit their independence. (Example:Try to beak the cycle of being dependent on Income Assistance, food banks, etc.); To work as a member of the team at Halifax Centre of Hope; To provide support to the Community Services Clientele POSITION OBJECTIVES and RESPONSIBILITIES Service Responsibilities : Ensure support program delivery congruent with the Halifax Centre of Hope's (HCOH) Mission, Vision and Values. Work in accordance with COH policies, procedures and philosophy of practice. Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected. Compile statistics - Assist in program and service development to ensure that quality, effective and client-centered programs and services are delivered. Provide a supportive environment and foster a therapeutic milieu that promotes empowerment. Perform other duties a required; Ministry Unit Coordination: Serve as the primary caseworker and key contact for Pathway of Hope the Halifax Regional Municipality area Work with each ministry unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective Provide client intake and assessment to Pathway of Hope participant referral and enrollment processes. Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans Connect with each ministry unit location (via phone, web conference, or in person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, and evaluation and reporting Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements Attends and participates in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team Connect regularly with the Area Commander to provide progress reports and request any necessary support Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities Direct Case Management Services Engage and build rapport with the target population Maintain a caseload of 6-12 participant files Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up) Develop goal plans with each participant and schedule regular meetings to review progress and engage in further planning Complete initial and ongoing assessments with each participant Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation Conduct/arrange home visits, as needed Provide information and referral services, as needed, including to ineligible participants Assist participants in making linkages and accessing community resources; offer/arrange accompaniment services as appropriate. Community Networking and Partnerships: Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants Attend agency and community meetings as needed Performs othe

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