Lead Valet Cashier - Mon-Fri 7a-3p - $15/HR - Ritz-Carlton Grande Lakes

About the role

The Lead Cashier is responsible for collecting and reconciling revenue from the previous day's work of all cashiers, while providing aggressive hospitality to guests in an attentive, friendly, and efficient manner. The Lead Cashier is a model for other cashiers and is highly knowledgeable of the job and operations. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.- 35% Assigns and organizes daily breaks and lunches for cashier staff. Handles the call-off procedure for cashiers and contacts other cashiers to replace call-offs. Coordinates procedures for large events in collaboration with Towne Park and/or hotel management. Maintains a knowledge of all parking systems and equipment at the location. Participates in the recruitment and hiring of cashiers to ensure the best people are selected for the location. Sees that new cashiers get off to the right start through proper orientation and on-the-job training. Practices positive discipline and provides accurate and timely performance documentation for cashiers. Promotes and enlivens the Towne Park culture through good work ethic, drive, energy, positivity and persistence.- 30% Determines guest charges and processes payments via cash, credit, or direct billing. Collects and reconciles revenue accurately and furnishes payment receipts. Completes accurate and timely shift reports. Operates equipment, including registers, gates, and credit card machines. Ensures cashiers follow all standard operating procedures related to cash banks. Obtains and disseminates information about daily events and rates to be charged. Reconciles all overages and shortages. Monitors revenue per available space and makes adjustments accordingly. Maintains the location's continuity and SOP binders.- 35% The total amount of time for all functions of the job - 100%

Requirements

• Education:
• High school diploma or general education degree (GED) and
• Required Licensure, Certification, etc.:
• Must be able to pass a criminal background check and drug screen
• Work Experience:
• One to two (1-2) years of related experience and/or training; OR equivalent combination of education and experience
• Knowledge:
• Knowledge of principles and processes for providing customer and personal services.
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• SCOPE
• Authority to Act:
• Budget Responsibility:
• The emp

Additional Information

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here .

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