Learning & Development Generalist (Airport Operations)

Responsibilities

• Coordinate training logistics, including scheduling, LMS assignments, calendars, attendance tracking, and certification records
• Support the development and maintenance of learning materials, including slides, facilitator guides, job aids, and SOP summaries
• Manage LMS content by uploading, testing, and maintaining training programs and resources
• Facilitate virtual and in-person training sessions, gathering learner feedback to continuously improve programs
• Partner cross-functionally with L&D and Operations teams to streamline processes and enhance training effectiveness
• Travel up to 40% of the time to engage with field teams and support training
• How you'll measure success:
• Achievement of location-level security, service, and sales goals across training programs
• Accuracy and timeliness of training records, attendance tracking, and certification documentation
• Learner feedback and satisfaction scores from facilitated or coordinated sessions
• Speed and quality of material updates and job aid production in support of program launches
• What you're great at:
• 1-2+ years of experience in learning & development, training coordination, or related field
• Excellent organizational and project management skills with high attention to detail
• Experience supporting virtual and in-person learning environments
• Basic instructional design capability (e.g., editing slides, job aids, or e-learning modules)
• Confident facilitator or co-facilitator for small group sessions and onboarding
• Excellent communication and relationship-building skills across multiple teams and levels
• Passion for CLEAR's mission and for enhancing the learning experience for frontline teams
• Proficiency with Google Workspace; LMS and authoring tools (Rise, Synthesia) familiarity preferred
• How You'll be Rewarded:
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
• We are committed to a transparent and secure hiring process. All

Benefits

Additional Information

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier-physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Reporting to the Manager, Airport Operations Training, the Learning & Development Generalist supports the design, coordination, and delivery of training programs that strengthen CLEAR's frontline and leadership performance. This role blends administrative precision, instructional design, and facilitation skills to ensure consistent learning experiences across locations. Acting as a connector between field teams, program managers, and content developers, the Learning & Development Generalist ensures learning initiatives are organized, accessible, and impactful.

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