Service Desk Engineer - Emirati Talent
External
Ghobashgroup · Dubai, UAEPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction. DUTIES & RESPONSIBILITIES: - Act as single point of contact for IT support - Log, categorize, and prioritize incidents - Troubleshoot hardware, software, and network issues - Escalate unresolved issues to L2/L3 teams - Monitor tickets and ensure SLA adherence - Support user onboarding/offboarding - Maintain documentation and knowledge base Bachelor's in IT or related field 0-2 years in Service Desk / IT Support ITIL knowledge, troubleshooting, communication, customer handling Compliance with policies and procedures based on the ISO standards adopted by CNS.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Ghobashgroup? Share your experience