Director, Strategic Accounts

About the role

As the Director of our Strategic Accounts team you will lead, develop, and coach a cross-functional team of Relationship Managers and Customer Success Managers responsible for growth and retention within our strategic (enterprise level) customer base in North America. You will play a critical leadership role in strengthening revenue performance, elevating executive engagement, and building a high-performing team grounded in Mentimeter's Core Values and Leadership Manifesto.

Responsibilities

• Coaching & Team Development
• Lead structured 1:1s with clear performance outcomes
• Provide deal coaching focused on strategic questioning and executive alignment
• Build capabilities in value selling, executive conversations, and account planning
• Develop path-to-quota clarity and performance accountability
• Deal Management & Forecasting
• Maintain strong pipeline hygiene and forecasting rigor
• Drive late-stage deal strategy and risk mitigation
• Ensure disciplined execution toward revenue targets
• Strategic Customer Engagement
• Engage executive sponsors with clear business objectives
• Support top accounts with proactive expansion and renewal strategies
• Lead EBR/QBR sessions where strategic alignment is required
• Team & Operational Leadership
• Own hiring, onboarding, and succession planning
• Set and uphold performance standards
• Align closely with Marketing, Product, and other cross-functional partners
• Build a culture of accountability and performance excellence
• Self-Leadership & Reflection
• Conduct structured win/loss reviews
• Identify patterns and improvement areas
• Maintain strong feedback loops and continuous development
• Role-Specific Skills:
• Coaching Excellence - Diagnosis, structured questioning, accountability
• Strategic Selling - Executive conversations, value selling, account mapping
• Revenue Discipline - Forecast rigor, pipeline quality, risk mitigation
• Organizational Leadership - Cross-functional influence, hiring, standards setting
• Self-Leadership - Reflection, emotional regulation, time management
• Complex Deal Navigation - Multi-stakeholder alignment and executive engagement
• Compensation model:
• Mentimeter is a Hybrid Workplace . You will be expected to be in-office 3 days a week.
• What Mentimeter can offer
• All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page
• AI and Hiring at Mentimeter
• AI does not screen or decide on candidates.
• There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person.
• Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking.
• AI strengthens our work, but it does not define it. At Mentimeter, we're not building an AI-driven hiring process - we're building a p

Benefits

Additional Information

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you'll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

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