MSC Core Engineer III (Req#1030)

About the role

*Shift: Monday-Friday: 6AM EST - 3PM EST As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus' MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback. At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking ac

Responsibilities

• The essential functions of this position include:
• Perform network/systems support in a Managed Services Center
• Troubleshoot, isolate and diagnose common problems
• Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow- through until issues are resolved
• Maintain current, high-level technical skills in your field of expertise
• Effectively communicate with both customers and other internal staff
• Thoroughly document troubleshoot and resolve incidents within ticketing system
• Strong attention-to-detail
• Work in a team environment with the ability to function independently
• Participate in on-call
• Manage projects, as assigned
• Ability to multi-task
• Exceptional customer-focused and results-oriented attitude
• Excellent written and verbal communications skills
• Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
• Other tasks as necessary

Requirements

• Active Cisco CCNP Service Provider certification required
• 5+ years of experience in service provider role with knowledge of optics
• Firm understanding of Juniper as it relates to the service provider field
• Adept at using NCS (Cisco, Juniper, and otherwise)
• Proven history of troubleshooting complex network issues
• Familiarity with VRF technology
• Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
• Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
• Experience working with ASRs
• Background in current monitoring and management tools such as ServiceNOW
• Proficient in the use of Office 360 products such as Outlook, Word, and Excel
• Position Specifics
• #LI-AC1
• #IND1

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