Concierge

About the role

1. Front Desk & Reception Duties Greet visitors, tenants, shoppers & guests in a warm, professional & courteous manner. Provide accurate & timely information on stores, offices, facilities, amenities, services & directions within the building. Manage visitor registration, maintain visitor logs & issue visitor passes in accordance with building access procedures. Attend to incoming calls, enquiries, requests & direct them to the appropriate departments or personnel. Maintain a neat, organised & professional front desk area at all times. Perform HQ reception duties when no site coverage is required. 2. Customer Service & Tenant Support Assist visitors, tenants & shoppers with directions, general enquiries & service-related requests. Handle feedback, complaints or concerns in a calm, professional manner & escalate matters when necessary. Liaise with maintenance, housekeeping, security & management teams to support tenant & visitor requests. Provide assistance during peak periods, events, tenant activities or promotional campaigns. Manage lost & found records, documentation, safekeeping & claims in accordance with building procedures. 3. Roving, Relief Coverage & Operational Support Provide relief coverage for concierge officers at assigned office buildings, malls or other deployment locations during off days, medical leave, hospitalisation leave, annual leave, training or other manpower shortages. Be prepared for deployment to different sites based on operational needs & roster requirements. Conduct regular roving duties around assigned areas, including lobbies, common areas, lift areas, entrances & concierge points. Monitor the overall presentation of public areas & report cleanliness, maintenance or safety issues promptly. Prepare daily reports, handover notes, feedback records & incident logs accurately. Assist with crowd management, queue management & visitor flow where required. Support mall, office or building events & promotional activities as assigned. Report to HQ Reception to support front desk, visitor management & general administrative duties when no concierge coverage is required. 4. Safety & Security Coordination Observe & report any suspicious persons, activities, safety hazards or unusual incidents to security personnel or management. Ensure visitors & contractors comply with building access control & registration procedures. Assist in emergency situations, evacuation procedures, drills & incident response in accordance with building protocols. Work closely with the security team to maintain a safe & pleasant environment for all building users. Qualifications & Requirements Minimum GCE 'O' Level, Nitec, Higher Nitec or equivalent. Diploma in Hospitality, Customer Service, Tourism, Business Administration or related discipline will be an advantage. Minimum 2 years of relevant experience in concierge, front desk, receptionist, customer service, hospitality or service-related roles is required. Prior experience in a mall, commercial building, hotel, serviced residence or mixed-use development is preferred. Good communication & interpersonal skills. Pleasant personality with a professional appearance & customer-focused attitude. Able to remain calm, patient & tactful when handling difficult situations or complaints. Basic computer literacy, including MS Office & visitor management systems. May be required to work on weekends & public holidays, depending on operational needs. Flexible & willing to be deployed to different sites based on operational requirements.

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Company Intel

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