Associate Lead - P&C Operations

About the role

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis' award-winning culture. Position Overview POSITION OVERVIEW: Zelis is a leading US-based company that operates in Healthcare Information Technology. We have established a Global Capability Center in India, and this position will provide Hire to Retire support as part of a Global People & Culture Operations team. We are currently seeking a skilled Sr. Analyst to join Team in India. The Sr. Analyst will play a vital role to support day to day US and Global HR operations (IC role with 70% transactional and 30% tactical), and execution and optimization of key HCM processes.

Responsibilities

• Maintains in-depth knowledge of HR functions and systems, preferably Workday.
• Support day to day HR operations and Workday actions, including but not limited to core HCM, Benefits, Absence, Time Tracking, Performance, Recruiting, and Talent in the fulfillment of organizational goals.
• Take full accountability for Workday transactions and HR operational tasks, ensuring accuracy, timeliness, and compliance.
• Proactively improve HR workflows by identifying automation opportunities and optimizing processes particularly where new features in the Workday can be used to improve current processes and drive innovation and reduce manual effort across operations.
• Act as a Subject Matter Expert (SME) for Workday and HR operations, deliver training sessions to team members to build functional knowledge.
• Collaborate effectively in a global team environment, demonstrating initiative, ownership, and a solution-oriented mindset.
• Deliver analysis and interpret HR report data to support decision-making, while designing and maintaining dynamic dashboards in Power BI to visualize key workforce metrics and operational trends
• Partner with P&C Technology on new Workday features/functions and recommend solutions/alternatives to mitigate business risk or efficiencies relative to these changes for processes in scope; additionally supporting any related testing as required to ensure accurate and quality information and process flow.
• Ensure that defined application controls are maintained and followed.
• Independent judgment and strong initiative combined with the ability to collaborate in a global team environment
• Utilizes Excel and other applications, analyzes and logically presents data trend to users at many levels of the organizations.
• Perform additional duties as assigned, with flexibility and commitment to team success.
• Other duties as assigned
• EDUCATION AND professional experience:
• Required:
• MBA or Bachelor's degree in HR, or a related field
• 5 to 8 years of experience in a similar role or HR operations
• Strong analytical skills with the ability to collect, orga

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