Senior Solutions Engineer

About the role

As a Senior Solutions Engineer at NinjaOne, you are the technical backbone of our Singapore Commercial organisation. You bring calm authority and deep platform expertise to our most demanding customer engagements, operating across the full pre- and post-sales lifecycle. You are the go-to resource when Account Executives need technical depth beyond the standard SE remit - called upon for high-complexity deals, escalation-level post-sales support, and mentorship of junior team members. This role represents the top of the Commercial SE individual contributor ladder, and the primary stepping stone to specialist or leadership tracks. Location - Hybrid, Singapore NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You'll Love We are a collaborative, kind, and curious community We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week We reward your work with opportunity for growth and advancement Grow personally and together with one of the fastest growing companies globally Develop your skills through our renowned training platform Receive competitive compensation Collaborate with an amazing international workforce Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing

Responsibilities

• Pre-Sales Technical Support
• Engage on high-complexity deals at the request of Account Executives, delivering advanced technical presentations, POC design, and solution architecture
• Answer escalated technical questions from prospects requiring deep product, integration, or infrastructure knowledge
• Support AEs through technical discovery for complex environments - MSP, multi-site, multi-product, or regulated industries
• Represent NinjaOne at trade shows, partner events, and webinars across the APAC region
• Post-Sales Customer Engagement
• Own the complete post-sale technical journey for Tier 0 and Tier 1 accounts: onboarding delivery, product training sessions, live Q&As, and technical refreshers
• Design and deliver onboarding programmes for large-scale or strategically significant deployments, including multi-product or complex integration scenarios
• Act as an escalation point for post-sales issues that exceed the capabilities of SE I or SE II team members
• Team Enablement & Mentorship
• Coach and develop junior SEs (ASE through SE II), sharing technical depth, customer handling skills, and deal strategy
• Review and contribute to internal knowledge base content, playbooks, and enablement materials
• Deliver internal enablement sessions on new features, integrations, and competitive positioning
• Cross-Functional Contribution
• Provide structured feedback to Product Management and Engineering - acting as the voice of the customer for Commercial's most complex use cases
• Collaborate with Marketing on webinar content, product messaging, and APAC-relevant positioning
• Partner with Enablement and Support to surface recurring process gaps and recommend improvements
• About You
• 4 to 7 years of experience as a Solutions/Sales Engineer, with a consistent track record across pre- and post-sales
• Demonstrably within the top tier of team KPIs - conversion rates, CSAT, and technical engagement volumes
• Deep platform expertise across the NinjaOne product suite, with working knowledge of at least one specialist area (RMM, Backup, Ticketing, Endpoint Security, or MDM)
• Proven ability to navigate complex customer environments - multi-site, regulated industries, or MSP/enterprise hybrid architectures
• Able to translate technical complexity into business value for audiences ranging from IT technicians to C-level stakeholders
• Strong coaching instinct - you actively invest in the growth of those around you
• Excellent communication skills in English
• Familiarity with Singapore and APAC IT compliance frameworks is a strong advantage
• Comfortable with Windows, Linux, and Mac environments; knowledge of scripting and APIs is a plus
• Unyielding demonstration of NinjaOne values - customer-first, growth mindset, collaborative by default
• Bachelor's degree preferred but not required

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