IT Executive

About the role

Job Description The IT Executive is responsible for managing the organization's day-to-day IT operations and systems to ensure smooth, efficient, and cost-effective technology processes. This role involves overseeing IT infrastructure, providing first-level support, leading digital transformation initiatives, and ensuring compliance with relevant standards and policies. The IT Executive plays a vital role in driving operational excellence and supporting the organization's mission through technology. Role & Responsibilities 1. First-Level IT Support Serve as the first point of contact for IT-related queries. Diagnose and resolve all hardware, software, and network issues. Install, configure, and troubleshoot office IT equipment (e.g., laptops, printers, routers, PABX Telephone). Maintain an up-to-date inventory of IT assets. Escalate complex technical issues to external vendors or specialists. Support staff in using collaboration tools such as email, document sharing, and video conferencing platforms. 2. Technology Oversight Manage IT equipment, supplies, and facilities to support smooth operations. Maintain and monitor the organisation's IT infrastructure, including hardware, software, and network systems. Oversee system upgrades, minimize downtime, and manage user access controls. Implement technology solutions to improve organizational productivity. Conduct training for staff on IT systems and tools to improve digital competency. Ensure compliance with data protection laws (e.g., PDPA) and IT governance standards. Manage vendor relationships and procurement processes in line with organizational policies. 3. Digital Transformation & Innovation Develop and implement strategies to drive digital transformation and efficiency. Evaluate, recommend, and deploy software tools such as donor or volunteer management systems. Introduce technologies that streamline manual processes and enhance productivity. Collaborate with teams to optimise digital platforms for outreach, fundraising, and service delivery. 4. Risk Management & Compliance Conduct periodic IT and operational risk assessments and implement mitigation strategies. Ensure adherence to IT security standards, data protection regulations, and workplace safety policies. Develop and maintain an effective disaster recovery and business continuity plan. Regularly review IT and operational processes to identify and address gaps. Key Relationships Reports to: Senior Manager, IT & Corporate Governance Internal Contacts: All CEF End users External Contacts: Vendors and Supplier, related Qualifications & Experience: Diploma in Information Technology, Computer Science, or a related discipline. Minimum of 3 years of relevant working experience in IT support or IT operations. Technical Competencies: Strong troubleshooting skills for PCs, laptops, Windows operating systems, and common office applications. Proficient in Microsoft 365, Microsoft Office applications, and Windows environments. Basic knowledge of networking, user account administration, printers, and office IT infrastructure. Ability to manage multiple priorities effectively Personal Attributes: Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities with a solution-oriented mindset. Highly organized, responsible, and able to manage multiple tasks effectively. Self-motivated with the ability to work independently and collaboratively within a team. Committed to providing responsive and customer-focused IT support. Work Schedule 5-day work week (Monday toFriday) Working hours: 8:30 AM - 5:30 PM Off days: Saturdays, Sundays, and Public Holidays (However, attendance at organization events on weekends may be required when necessary.) Work Locations Family Haven (AMK Centre) Joo Chiat Office

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Company Intel

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