Card Operations Team Manager

About the role

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more.

Responsibilities

• You will develop the overall fraud risk strategy for the Perk Pay Card Program.
• You lead and coordinate all activities around fraud prevention and fraud operations for the Perk pay corporate card program.
• You define, implement and monitor risk policies and metrics to optimize authorization approval rates while minimizing fraud rates of our corporate card program.
• You work in close collaboration with the Perk product and engineering teams and our partners to implement adequate systems and tools that support these strategies.
• You provide reports and insights to stakeholders and partners.
• You will lead a team of card operations specialists

Requirements

• You have excellent knowledge of the payment authorization process via a global card network, such as Visa or Mastercard.
• You have previous experience in fraud prevention at a card issuer, card network or card payment processor.
• You are an expert in fraud prevention policies and systems for credit/debit card payments, preferably corporate credit cards.
• Experience working with partner banks and regulators to ensure necessary reporting and requirements are adhered to
• You have excellent technical knowledge of instruments for strong customer authentication, payment authorization and fraud rates, such as 3D Secure, Transaction Risk Analysis, Risk Scoring Models, Rule Engines, etc.
• Experience of managing a team to meet deadlines and targets, balancing client experience and enforcing controls
• Experience in fraud operations, such as dispute management and chargebacks
• Excellent communication and problem solving skills.
• You are fluent in English; German and other languages are a plus.

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