Senior Customer Success Manager - Skio
External
Recharge · WorldwidePrepare for this interview
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About the role
Recharge recently acquired Skio, bringing together two of the leading platforms in subscription commerce. As we continue operating and investing in both products, we're looking for an ambitious Customer Success Manager to join the Skio team at Recharge. In this role, you'll be the dedicated strategic partner for some of Skio's most valuable merchants, helping leading e-commerce brands grow and retain subscribers while maximizing the value of the Skio platform. You'll work closely with the Skio team while benefiting from the scale, resources, and shared innovation across Recharge. This is a unique opportunity to help shape the future of subscription commerce as Recharge and Skio build the next generation of subscription intelligence and merchant services together.
Responsibilities
- Strategic Ownership : Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands. Your success is tied directly to the growth and retention of the biggest brands on the platform. Portfolios range from 30 to 40 accounts.
- Subscription Consulting : Act as the ultimate subject matter expert. You'll advise C-Suite, VP-level, leadership, and relevant stake-holders on best-in-class strategies for subscription funnels, loyalty, and churn mitigation using Skio's latest innovations.
- Elevated Issue Resolution : Act as the ultimate escalation point for complex strategic or technical hurdles, driving fast, comprehensive solutions alongside our brilliant internal teams.
- Big-Picture Thinker : You'll have a mastery of the Shopify ecosystem, helping merchants see how Skio fits into their entire tech stack to drive long-term success.
Requirements
- Years of Experience : 4+ years of progressive experience in strategic Customer Success, Account Management, or Consulting within the Managed Shopify ecosystem.
- Shopify & Subscription Mastery : Deep, current knowledge of the e-commerce subscription space and the technical nuances of the Shopify platform.
- Proven Track Record : A history of managing portfolios with multi-million dollar ARR and a knack for consistently hitting (and exceeding) goals.
- Executive Presence : Exceptional ability to lead Executive Business Reviews (EBRs), turning complex data into clear, actionable, multi-year strategic plans.
- Master Negotiator : High-level communication skills for high-stakes conversations with VP and C-Suite stakeholders.
- Bias for Action : A resourceful, "get it done" mindset necessary for thriving in a high-growth, technically focused company.
Benefits
Additional Information
Recharge is the subscription platform for the world's fastest-growing and most innovative brands. Shopify's premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally - including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com
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