EMEA Managing Director

About the role

We're opening a London office and need the person who's going to build it. Someone who can personally close EMEA deals and hire the team around them - who's done both before and wants to do it again, or is ready to take on the challenge.

Responsibilities

• Own the EMEA pipeline and revenue targets. Carry a personal quota and close deals yourself. This is a player-coach role - you are not delegating selling while the team gets built.
• Hire and manage the first EMEA AEs, CSMs, and support engineers for timezone coverage. You are building the org from scratch, which means you are also recruiting.
• Adapt Pylon's sales playbooks for European buyers - procurement cycles, GDPR sensitivity, and how selling to support and CX leaders differs in EMEA.
• Set up the London office. Start with co-working, then move into dedicated space as the team grows. Own local employment setup (EOR initially), vendor relationships, and the office budget.
• Be the voice of EMEA back to SF - relay product feedback, competitive intel, and regional feature requests.
• Partner with product on localization and compliance needs - data residency, GDPR, and whatever else European buyers ask for.
• Why Now
• We've proven the model in North America. The next phase is international expansion - and London is the beachhead. This role is how Pylon becomes a global company.

Requirements

• 5-10+ years selling B2B SaaS in EMEA - you have personally closed deals and understand how European procurement actually works
• Built a team from scratch - hired, managed, and developed GTM reps; not just carried a bag your whole career
• An existing network in the UK/EMEA tech ecosystem you can actually activate, for both pipeline and recruiting
• Comfortable doing everything from booking office space to running an enterprise QBR in the same week
• Based in London and willing to work in-person - we are building an office culture here, not a remote setup
• Experience at a US company expanding into EMEA - you know what it feels like to be the first person on the ground
• This Role Might NOT Be For You If
• You want to manage a team without carrying a quota yourself - the first 6 months are about proving the EMEA sales motion, and that requires you to sell
• You are looking for an established playbook or support infrastructure - we are building it, which is exciting but messy
• You have only ever been an individual contributor and have not hired or managed before - we need someone who can do both
• Our perks
• 🚆 Commuter benefits
• 🌱 Parental leave
• 🏝️ 14 company holidays + unlimited PTO
• 🗺️ Annual offsite
• 🍽 Lunch, dinner, and snacks at the office
• 🏋️ Fitness stipend
• More about Pylon
• Funding: Series B led by a16z and BCV ($51M total raised)
• Founders: Advith Chelikani , Robert Eng , and Marty Kausas
• Team: Currently 90 and growing!

Benefits

Additional Information

At Pylon, we're building the future of B2B Post Sales. We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We're backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300+ companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List . Company Series B, $51M raised Backed by a16z, BCV, General Catalyst, Y Combinator 100+ employees Offices in San Francisco, NYC, and London (soon!)

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