Customer Service Team Leader

About the role

Huntswood is looking for an experienced Team Leader with financial services experience to join an exciting project for the commercial section of a leading financial services company. If you have excellent communication skills, experience leading a team of customer service professional and a passion for providing an excellent service, then we have a great role for you. This role will involve leading a team who are using telephone, chat and email you will be responsible for proactively supporting clients in their transition to several migrations including product or payment service changes. Using you team leading experience you will manage the team to make sure they are preforming to their targets, coach any team member when required and also deal with absences. Working in the client's largest campus, this office has recently been refurbished and provides a collaborative working environment to help you achieve what you need to in your working day, all in the beauty of the cheshire countryside. Start Date: Monday 29 June Day Rate: £237 a day - Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this Location: Knutsford - Full time in office for first 4 weeks for training, moving to 1 day in the office a month after training Working hours: Shifts between Monday to Friday between 8am and 7pm - 35 hours p/w What Huntswood can offer: An initial contract to end of December. A chance to gain experience in a professional and challenging environment, working for well-known organisations The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future What Huntswood is looking for: Experience team leading customer service telephony-based professionals in financial services environment Experience working in commercial banking would be advantageous Excellent communication and interpersonal skills - ability to communicate in a clear and concise fashion Able to motivate a team in a target-based environment Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference

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