Customer First Principal Technical Account Manager

About the role

For this U.S. based position, the expected compensation range is $178,000 - $213,600 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled. The Technical Account Manager (TAM) is responsible for providing a technical support point of contact for strategic customers, service, sales, Global Customer Support (GCS), and other stakeholders. Customers are assigned a TAM, based on Customer First agreement level and requirements. A TAM is a member of the Process Automation CS&Q organization and reports to the TAM Director. Job Title: Technical Account Manager (TAM) Location: NAM What will you do? Customer Relationship & Technical Advisory - Act as a point-of-contact for all assigned TAM customers assisting in managing, delegating and following through on escalations and requests of a non-standard nature - Build strong, long-term relationships with customer stakeholders through regular touchpoints, proactive communication, and annual on-site business reviews. - Provide clear, aligned messaging between Schneider Electric and customers. - Drive transparency by presenting case summaries, support metrics, survey insights, and action plans. Operational Excellence & Collaboration - Facilitate cross-functional engagement with project teams, service, TAC, development, and account management to address customer needs. - Track and support customer-related activities including maintenance schedules, shutdown periods, training plans, and site visits. - Lead or contribute to continuous improvement initiatives based on customer feedback and performance data. - Monitor case progress, advocate for timely resolution, and ensure internal teams stay aligned. - Assist in facilitating joint efforts and clear communications to resolve major issues - Arrange face-to-face meetings and deliver a presentation with the customer stakeholders. - Attend User group meetings Crisis & Risk Management - Facilitate with mobilizing internal resources and ensure timely escalation in critical incidents. - Maintain regular communication with GCS leadership on HOT issues. - Support customers with Disaster Recovery Plans, cybersecurity situations, and other emergent risks (e.g., political instability, weather events). What's in it for you? - Flexibility: With our Global Flexibility at Work policy, we empower our employees to work flexibly and to manage their unique life and work in the way that works best for them. We embrace agile, flexible and smart ways of working for our people - to support higher performance, greater inclusion and well-being, and stronger resiliency. Working part-time or from the comfort of your home are just a few of the choices you can make when you need most. We work in a hybrid setting (exact configuration will be discussed with the Manager) and the rest of time with customers and/or collaborating with peers and partners at our office. - Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow. - Inclusive Environment: At Schneider Electric, diversity is an integral part of our history, culture, and identity. By embracing difference, - Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves. We are 100% committed to inclusion and our policies reflect this commitment to our employees. We are looking for positive, self-motivated, passionate people with a keen desire to work in an exciting, energetic, team-based design environment to help us develop next generation technologies to empower and connect our products to each other, and to our customers. What qualifications will make you successful? +15 years in technical/customer-facing roles Technical knowledge of Foxboro DCS, Triconex and Modicon. Clear writing for reports, service reviews, roadmaps Ability to build trust w

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