Customer Representative Associate II / Bureau of Motor Vehicles / Anticipated Vacancy

About the role

This is a professional role that involves maintaining accurate driving/vehicle records as it pertains to accidents for the Secretary of State Bureau of Motor Vehicles, Driver's License Division. As a Customer Representative Associate II, Financial Responsibility/Accident Unit.

Requirements

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism : Consistently represent the Department with respect, integrity, and accountability.
• Key Competencies We Value:
• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
• In This Role You Will:
• Learn and perform the duties of the Customer Representative Associate II, in the Accidents and Financial Responsibility Unit. These duties include but are not limited to entering SR22 and SR26 filings, dismissals, uninsured accidents, 3 accident review, and judgements.
• Cross train for and perform tasks associated with the daily operation of the Accidents and Financial Responsibility Unit. Perform these tasks independently, as needed, without direction from a supervisor.
• Continue to generate customer correspondence and documents, accurately; distributing them via regular mail, fax, email or walk in customer. Collect and accurately process fees through the "Point of Sale" program, for Accidents and Financial Responsibility related transactions.
• Preference will be given to candidates who bring digital fluency and a process-improvement mindset:
• Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
• Knowledge of applicable polic

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department : Secretary of State / Bureau of Motor Vehicles Division: Accidents and Financial Responsibilities Unit Location: Augusta Schedule: Monday - Friday 40hrs Grade: 13 Salary: $17.30 - $24.91 Closing Date: July 13, 2026 Join Our Team at the Department of the Secretary of State: At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

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