Operations Specialist

Benefits

Additional Information

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Profile Summary: In this role, you will be involved in the day-to-day execution of the NBA processes, oversee SLA, productivity, risk compliance and complaints. You must have the ability to handle ad-hoc projects related to daily functions including reviewing test scripts and UAT. You will also need to drive feedback to identify process gaps for automation and efficiency. Job Description: - Involve in daily monitoring of NBA processes, oversee SLA and productivity. - Involve in reporting and audit related to the team - Ability to understand the root cause of issues escalated and make independent decision for service recovery - Ability to plan work schedule for the team and co-ordinate relief and resources - Sound understanding of products and procedures in Life Ops - Sound understanding of related legal and compliance issues and market practices - Full knowledge of business rules and processes - Ability to handle and support ad-hoc projects related to day-to-day functions including reviewing of test scripts Who we are looking for: Competencies & Personal Traits - Knowledge of insurance laws & regulations - Good understanding of insurance products - Customer-oriented, with good interpersonal and communication skills - Confident in problem solving and decision making - Possesses project management skills - Proficiency in MS Office - Ability to communicate ideas, concept thoughts, information and instruction clearly - Good process and business understanding of all the sections within New Business. Working Experience - 3 years of experience - Prior experience in New Business Admin will be an advantage Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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