Senior Manager, Card Executive Communications (Hybrid)

Responsibilities

• Serve as a strategic partner to Card executives to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
• Lead all facets of communications including all-employee meetings, digital/video storytelling, leader blogs, speaking engagements, team events and organizational change management.
• Elevate stories from within client group to fuel our Card-wide editorial calendar
• Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed.
• Partner with HR, Chiefs of Staff, line of business communicators, Corporate Communications, and other partners to deliver on tactics and strategic outcomes.
• Provide best-in-class people leadership to a team of executive communicators supporting other leaders across Card by amplifying skills, fostering inclusion, providing direct feedback and coaching, and holding a high bar for talent and performance

Requirements

• Outstanding communication and presentation skills, both written and verbal
• Ability to provide strategic communications thought leadership to senior executive leaders
• Innovative approach to bringing enhancements and efficiencies to strategies, processes, and interaction/operating models
• Deliver empowering, inclusive, and inspiring people leadership
• Proficient at creating communication cascades within matrixed organizations
• Excellent influencing and negotiation skills
• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time, and within budget
• A track record of consistently acting with urgency as needed
• Strong customer-orientation and proven track record of collaborative work relationships
• A typical day in the life of this Senior Manager could look like:
• Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking
• Consult with an executive on talking points for their upcoming speaking engagement and work with our design team to create the supporting slides and materials
• Lead a team meeting and individual 1:1 conversations with direct reports where you provide coaching and feedback and inspire a vision for the future
• Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey
• Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we're delivering against our priorities
• Work with other line of business communicators to collaborate on the Machine Learning campaign to rollout across the enterprise
• Meet with the Chief of Staff to understand the change management needed to support the next generation of our platforms strategy
• You'll need to wear many hats including:
• Problem-solver: You partner with executives to understand their intent and goals, develop plans that meet those needs and relentlessly pursue options to deliver results.
• Diplomat: You're comfortable and adept with influencing senior leaders, you have a strong customer-orientation and proven track record of collaborative work relationships. You thrive in a matrixed environment where direct control is limited and the need to influence is high.
• Creator: You're a strong, autonomous leader who is able to establish a vision and deliver it through our key partners - and you can work your creative muscle in developing communications and campaigns that grab attention and get results.
• Strategist: You have a deep understanding of where the team wants to go and can develop the communications strategy to help them get there.
• Project Leader: You're detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You're experienced managing several projects and initiatives at once.
• Juggler: You don't get overwhelmed or flustered easily. You reprioritize work as needed to adjust to changing business needs, and take action with urgency as appropriate.
• High School Diploma, GED or equivalent certification
• At least 8 years of work experience in a communications role in a business environment OR at least 8 years of work experience in a communications role in an agency environment OR a combination of both.
• Bachelor's Degree or military experienc

Benefits

Additional Information

Senior Manager, Card Executive Communications (Hybrid) The Card Communications team is seeking an experienced communications leader to provide strategic consultative support to a Card Leadership Team executive. As a key advisor to senior leaders, this Executive Communications leader will shape and execute the communications strategy to drive the vision and strategy of the leader and the organization, while supporting our unique team culture centered around Capital One's values.

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