Security Control Specialist

Responsibilities

• Security Dispatch Operations
• Monitor emergency lines, security radios, and surveillance feeds to detect and respond to incidents.
• Evaluate and prioritize incoming calls or alerts; classify threats as High, Medium, or Low based on situational analysis.
• Dispatch appropriate security personnel based on incident type, skill level, and proximity.
• Coordinate with emergency services (police, fire, medical) to ensure swift and effective response to critical situations.
• Maintain and test communication systems regularly to ensure operational integrity.
• Reporting and Documentation
• Maintain accurate records and logs of all calls, dispatches, incidents, and security responses.
• Document the use and return of radios, key sets, lost and found items, and deliveries.
• Submit daily shift reports and incident summaries as required.
• Employee Entrance (EE) Operations
• Serve as the primary point of contact for employees, contractors, and visitors entering the facility.
• Enforce bag check policy, manage sign-in/sign-out procedures, and issue "wristbands of the day."
• Log and track all security radio/key issuances, deliveries, and parking validations.
• Use the public announcement (PA) system to communicate emergency alerts and routine notifications to attendees and staff.
• Emergency Support & Coverage
• Act as backup for Security Control during breaks and high-traffic events.
• Be fully trained to operate all Control Center functions including radio coordination, PA system usage, emergency notifications, and surveillance system monitoring.
• Assist in fire alarm procedures, emergency evacuations, and internal/external incident communications.
• Required Skills and Qualifications:
• Education: High School Diploma or GED required. Associate's degree in Criminal Justice, Emergency Management, or related field preferred.
• Licensing: Valid BSIS Guard Card (California or equivalent).
• Experience: 2+ years in a security dispatch, control room, or front-line security operations role.
• Technical Skills: Proficient with radio dispatch systems, Microsoft Office, visitor management systems, and surveillance technologies.
• Communication: Strong verbal and written communication skills; ability to communicate effectively across multiple channels.
• Decision-Making: Calm under pressure with the ability to make quick, informed decisions during emergencies.
• Professionalism: Excellent customer service and interpersonal skills; must project a professional image to all guests and staff.
• Availability: Flexibility to work varied shifts including nights, weekends, holidays, and during large events.

Requirements

• CPR/First Aid/AED Certification
• Experience working in large event venues, hospitals, or corporate campuses
• Bilingual (English/Spanish or other languages) a plus
• Physical Requiremen

Additional Information

LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! Legends Global Long Beach Convention and Entertainment Center has an excellent and immediate opening for a Security Control Specialist. The Security Control Specialist provides professional client service support in planning, organizing, and managing events within the facility. This role includes monitoring event logistics and coordinating all tasks from the time events are booked through to their successful conclusion. Job Title: Security Control Specialist Department: Security Location: Long Beach Convention & Entertainment Center Reports To: Assistant Security Manager Job Type: Full-Time; Non-Exempt Hourly Rate: $25 - $30/ hr Position Summary: The Security Control Specialist serves as a critical communication and coordination hub for all security operations. This role is responsible for monitoring communications, dispatching personnel, supporting emergency response efforts, and serving as the backup and operational support at the Employee Entrance (EE). The specialist ensures a professional, safe, and responsive environment across the facility at all times.

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