Senior Live Ops Specialist

Responsibilities

• Design and support on events to drive engagement and monetization
• Configure events, and test and validate they are configured correctly
• Monitor launch of events and content, ensuring players get the correct experience
• Collaborate with Product Managers and Analysts to evaluate the performance of events, sales, features, A/B tests, and use learnings to optimize future occurrences
• Strategize and test various hypotheses around events to improve retention, monetization, and engagement
• Improve our processes and tools to ensure we are using our time and resources in the most efficient way possible
• Player Profile
• 2+ years experience
• Strong attention to detail
• Positive and collaborative approach, able to work effectively within a team, and give and receive constructive feedback
• Self-motivated, able to prioritize time and work effectively
• Able to understand players to help create successful events
• Able to brainstorm creative campaigns to make meaningful experiences for our players
• Experience improving processes
• Clear verbal and written communication skills
• A passion for games, especially mobile and first-person shooters!
• Our World
• We're in the business of delivering fun and unforgettable entertainment for our player community to enjoy. And our future opportunities have never been greater - this could be your opportunity to level up.
• Ready to Activate Your Future?
• Rewards
• We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:
• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
• Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/ .

Additional Information

Job Title: Senior Live Ops Specialist Requisition ID: R027540 Job Description: Job Title: Senior Live Operations Specialist Reporting To: Director of Production Department: Mobile Production Location: Santa Monica, CA Your Mission As a Senior Live Ops Specialist on our mobile team, you will manage the day-to-day operations that help drive the performance of Call of Duty: Mobile. You will own the design, configuration, and execution of in-game events, sales, and offers. You will work closely with product managers, producers, marketers, analysts, researchers, our content team, and our developer partners at Tencent, to drive deeper engagement and growth. We are looking for individuals who are comfortable running live operations in a fast-paced environment. This role is based in our Santa Monica, CA office and follows an onsite work schedule of four days per week. Work arrangements may change at the company's discretion to meet business needs.

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