Bilingual Pension Customer Service Representative

Responsibilities

• Address routine inquiries and requests from plan members (inbound and outbound calls).
• Utilize membership databases and internal software systems (e.g., Harmony).
• Review membership data using custodian databases.
• Conduct research to respond accurately to member questions concerning their pension plans.
• Process information submitted by plan members through internal databases and information systems.
• Assist senior teammates with plan member searches.
• Participate in special projects as needed.
• Follow directions from and provide support to senior team members.
• Attend internal training sessions to expand industry knowledge and stay informed about trends.
• Uphold quality control and service standards in every transaction.
• Observe internal risk management policies.
• You have
• Strong communication and organizational skills.
• Outstanding customer focus complemented by a high level of professionalism.
• Capability to work independently.
• Fluency in French and English is required
• What you bring
• Dedicated team contributor, who demonstrates initiative and autonomy.
• Effective collaborator within a team environment.
• Proactive problem-solver committed to continuous improvement of processes and outcomes.

Requirements

• College diploma in a related discipline is an asset.
• Experience with Defined Benefit (DB) or Defined Contribution (DC) pension plans is advantageous.
• Background in call centers.
• Proficiency in Microsoft Excel and Word, along with confidence in database operations.
• Previous experience in a call centre or customer service setting.
• Familiarity with pension administration systems or databases.
• Experience with Amazon Connect
• Salary Range: $45,000 - $60,000
• TELUS Health offers rewarding benefits, which may vary per job function, such as:
• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...
• Job Type: This is for a current vacancy
• A bit about us
• We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex pr

Benefits

Additional Information

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team TELUS Health Retirement Consulting brings 60 years of experience and innovative thought leadership to pension & savings, actuarial, compensation and overall financial well-being consulting and outsourcing. Our purpose is to improve financial outcomes for individuals while managing costs and risks for organizations by leveraging specialized knowledge, experience, technology and data. We are also one of the largest pension plan administrators in Canada, serving over five million plan participants. We are a diverse organization with unparalleled capabilities for our clients and their people. Here's the impact you'll make and what we'll accomplish together You will become part of a collaborative and expanding team dedicated to facilitating the administration of pension plan windups for companies facing insolvency or bankruptcy. This dynamic group comprises administrators, actuaries, legal professionals, and investment consultants. The role offers a unique opportunity to develop expertise within a highly specialized area of pension plan administration.clients. Here's how You will support the team's success by consistently providing professional, high-quality service to plan members via telephone.

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