Senior Vice President & General Manager, Commercial Operations

About the role

We are seeking a strategic and transformational business leader to serve as Senior Vice President & General Manager, Commercial Operations for one of the world's leading B2B technology media, marketing services, and audience intelligence organizations. This executive will have end-to-end leadership responsibility for the operational performance, customer experience, delivery excellence, and strategic evolution of Foundry's commercial delivery organization, ensuring the company consistently delivers measurable outcomes for clients while supporting sustainable growth and profitability. Operating as the General Manager of Commercial Operations, this leader will oversee the strategy, execution, and performance of global teams spanning: Lead Generation Operations Advertising Operations Marketing Services Delivery Data Operations Performance Analytics Client Experience Excellence The SVP & GM will work in close partnership with the Chief Revenue Officer, Chief Marketing Officer, Product leadership, and Technology leadership to maximize revenue realization, strengthen customer outcomes, improve operating leverage, and accelerate innovation across Foundry's commercial solutions portfolio. This role requires a leader who can blend operational excellence, commercial acumen, customer-centricity, and organizational leadership to build a world-class operating model that powers Foundry's continued evolution as a modern media, data, and marketing services company. This is an in-office position, based in either Boston, New York, or San Francisco.

Responsibilities

• Commercial Operations Leadership
• Serve as General Manager for the Commercial Operations organization, responsible for operational performance, customer outcomes, and long-term value creation.
• Lead the strategy and execution of a global organization supporting approximately $100 million in annual revenue.
• Define and execute the long-term operating roadmap across all commercial delivery functions.
• Identify opportunities to expand capabilities, improve scalability, and create competitive differentiation.
• Establish a modern operating model that balances growth, customer experience, profitability, and efficiency.
• Revenue Realization & Customer Outcomes
• Own the successful delivery and execution of all client commitments across demand generation, content syndication, advertising, marketing services, and data-driven solutions.
• Partner closely with Sales leadership to maximize revenue attainment, client retention, and account expansion opportunities.
• Establish operational frameworks that ensure programs consistently deliver measurable customer outcomes.
• Drive accountability for campaign quality, lead quality, client satisfaction, renewal readiness, and overall customer success.
• Ensure operational excellence across all customer-facing delivery functions.
• Commercial Strategy & Executive Partnership
• Partner with the Chief Revenue Officer to ensure commercial commitments are deliverable, scalable, profitable, and capable of producing exceptional customer outcomes.
• Partner with the Chief Marketing Officer to optimize campaign effectiveness, customer engagement, audience insights, and market-facing performance.
• Collaborate with Product, Technology, Data, Finance, and Customer Success leaders to align business strategy with operational execution.
• Serve as the primary bridge between commercial strategy and delivery execution across the organization.
• Delivery Excellence & Operational Innovation
• Establish world-class operational standards, governance models, service-level expectations, and quality frameworks.
• Drive continuous improvement initiatives that improve efficiency, responsiveness, quality, and profitability.
• Lead transformation initiatives focused on automation, AI adoption, workflow modernization, and scalable delivery models.
• Develop operational systems that enable growth without proportional increases in cost structure.
• Foster a culture of innovation and accountability across the organization.
• Data & Intelligence Strategy
• Oversee Data Operations and Performance Analytics as strategic business functions.
• Ensure the quality, integrity, governance, and scalability of Foundry's audience, prospect, and intelligence assets.
• Develop operational frameworks that maximize the value of first-party data, audience insights, and intent-driven capabilities.
• Partner with Product and Technology teams to improve data utilization, measurement methodologies, and AI-enabled decision making.
• Establish performance measurement frameworks that provide visibility into campaign effectiveness, customer outcomes, and business impact.
• Business Leadership & Value Creation
• Own the operational performance of a business supporting approximately $100 million in annual revenue.
• Improve delivery economics, customer lifetime value, retention, profitability, and operational leverage.
• Establish goals and metrics across customer experience, service delive

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