Market Manager, Center for Private Business - Charlotte Region

About the role

The Wake Forest University Center for Private Business is seeking qualified candidates for the role of Market Manager, Charlotte Region. The Charlotte Market Leader will oversee and have sole responsibility for member prospecting, recruitment, onboarding, and retention, as well as continued relationship management for the Center's Charlotte region. This is a remote, part-time (10 hours/week) position in the Charlotte area. Job Description *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Essential Functions: Prospective Member Management Manage all tasks related to prospecting and recruitment of new members. Maintain a prospective member pipeline. Seek out and pursue prospective members for membership. Manage all communications to prospective members. Clearly and accurately describe the Center's functions, value proposition, and upcoming programs to prospective members. New Member Experience Management Manage all aspects of new memberships, including onboarding. Confirm that new members have joined, paid, and successfully onboarded to the Center's membership. Provide new members with a thorough orientation of Center resources. Existing Member Experience Management Manage all functions related to members' experience. Host annual membership calls to gain relevant information about the membership experience. Facilitate ongoing needs assessment of members and relay feedback to the team. Provide ongoing assistance to all members to maintain excellent satisfaction and retention. Provide continued stewardship of regional members throughout the year. Attend Center programs. Data Management Use the Center's data management platform to manage prospects and members. Maintain and update member's data and information in the Center system. Center Development and Strategy Create and implement new strategies that enable Center growth. Manage membership activities to align with Center's budget. Provide regional expertise and perspective to the Center team. Serve on the Programming Review Committee as a regional representative. Attend weekly team meetings as a part of the Center staff team. Other Functions: Statewide travel required. Required Education, Knowledge, Skills, Abilities: Bachelor's degree and 2-4 years of relevant experience, or an equivalent combination of education and experience in a business setting is required. Proficient knowledge in marketing and communications. Ability to strongly influence or persuade others. Possesses the savviness to interact effectively and skillfully with business leaders. Demonstrates a high degree of member focus and attention to service. Ability to plan, organize, and direct multiple programs and activities. Strong attention to detail and organization. Outstanding interpersonal and community relations skills. The ability to communicate and work effectively within a diverse community. Ability to demonstrate effective communication skills both verbally and in writing. Ability to organize workflow and coordinate activities. Knowledge and understanding of the business community practices and customs. Accountabilities: Responsible for own work. Physical Requirements: Work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned. Environmental Conditions: Climate controlled, office setting. Additional Job Description Wake Forest University Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:1. Wake Forest is a collegiate universi

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External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary

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