Senior Customer Success Manager, Strategic Accounts

Responsibilities

• Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty.
• Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal.
• Conduct product sessions and product roadmap to demonstrate the latest Airtable features to customers and illustrate how they can effectively leverage these functionalities.
• Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives.
• Perform Business Value Assessments to quantitatively measure the impact and value of Airtable within the customer's organization.
• Validate the Customer's Business Priorities and obtain customer approval to perform value realization survey.
• Review quantifiable values and related discovery questions to determine quantifiable use-cases effectively.
• Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR.
• Collaborate with the product team and cross-functional teams to provide comprehensive support to the customer.
• Identify opportunities to expand the utilization of the Airtable platform by advocating for and facilitating the adoption of existing use cases, ensuring maximum value for users.
• Organize Quarterly Business Reviews and conduct company-wide training sessions to introduce other teams within the customer organization to Airtable's capabilities and foster cross-departmental collaboration.
• Telecommuting is an option.

Requirements

• Minimum Requirements:
• Special Skill Requirements:
• (1) Customer Relationship Management (CRM); (2) Strategic Partnership; (3) Cross-functional team leadership; (4) Business Strategy; (5) Product Management; (6) Key Account Development; (7) Customer Journey Mapping; (8) Process improvement; (9) Sales Management; and (10) B2B SaaS sales.
• Telecommuting is an option.
• Any suitable combination of education, training and experience is acceptable. Experience can be gained through coursework, scholastic achievement, or work experience.
• VEVRAA-Federal Contractor
• #LI-DNI
• Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
• Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable .
• For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
• $246,459 - $251,388 USD
• Please see our Privacy Notice for details regardi

Benefits

Additional Information

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers - guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Airtable? Share your experience