National Escrow Assistant

Responsibilities

• Title Clearance: Take ownership of clearing title requirements in preparation for closing, which includes ordering payoff demands, tracking down lien releases, and obtaining necessary signed affidavits.
• Client Communication: Serve as a primary point of contact, maintaining proactive and clear communication with clients from the initial title distribution all the way through to closing preparation.
• External Title Coordination: Act as the main liaison and maintain consistent communication with external title companies on transactions where title insurance is not handled in-house.
• Document Review & Quality Control: Meticulously review signed closing documents for accuracy and completeness. Coordinate directly with notaries to efficiently manage and execute any necessary corrections on signed documents.
• Escrow & Financial Support: Support Escrow Officers throughout the escrow lifecycle, including actively assisting with file balancing and ledger management when needed.
• What you bring:
• A minimum of one year of experience in title or escrow
• Strong problem solver, comfortable working cross-functionally to identify and troubleshoot questions
• Excellent verbal and written communication skills, comfortable communicating with customers via phone and email
• Comfort working in a fast-paced, high-growth environment as an individual contributor and in collaboration with internal and external partners
• A high degree of organization, while maintaining the flexibility to reprioritize quickly
• Self-motivated and capable of managing tasks autonomously
• Technical aptitude: proficient in Microsoft Office and Google Suites, and comfortable learning new systems
• Fluency with escrow and title software, ideally Qualia

Benefits

Additional Information

Here at Hometap, we're collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership - and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they've built in their home to pay for what's most important to them, from handling debt to finally making much-needed renovations, without taking on debt. We work hard, and have some fun along the way, too. You don't have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we've been honored for our commitment to innovation in the fintech space by Inc. , HousingWire , and more! In case you need any more convincing, we also provide competitive compensation, healthcare coverage, generous PTO, a meaningful equity package, and a strong culture with plenty of opportunities for team-building and camaraderie. Interested in joining us on our mission to make homeownership less stressful and more accessible? We'd love to talk.

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