Head of Design

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Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is building the leading platform in women's and family health. Design is central to how we earn member trust, differentiate in market, and deliver on our clinical mission at scale. We are looking for a Head of Design to lead product design, brand design, and user research - and to help position Maven as a design leader in healthcare. This is an AI-native role. We expect the person in this seat to use AI to move faster, think bigger, and raise the bar on what a small, high-performing team can produce. That means modernizing how the design org works - from research to production to cross-functional collaboration - and helping the rest of the company understand what's possible when design operates at its best. This role reports to the Chief Product Officer and sits at the intersection of business strategy, product craft, and brand. You'll lead a team of roughly 15 designers, translate company goals into design priorities, and bring a point of view that influences decisions at the executive level. We're looking for a leader who is close to the work, relentless about quality, and genuinely energized by the challenge of moving fast without losing craft. As the Head of Design, you will: Connect design to business outcomes Translate company goals into clear design priorities - and make sure the team is working on the things that move the needle Drive conversion, member engagement, and clinical outcomes through design, not just aesthetics Be a credible voice in executive forums: able to articulate why a design decision matters in terms of growth, retention, or clinical quality Navigate the complexity of serving two distinct audiences - members seeking care and employer/health plan clients configuring programs - without compromising either Set the vision and position Maven as a design leader Define a cohesive design vision across consumer and enterprise products, brand, and research Build and champion a design system that creates consistency at speed Establish the standards and culture that make great work repeatable, not accidental Bring a genuine point of view on what world-class healthcare design looks like - and help Maven earn that reputation publicly Lead product design across Maven's core programs Partner with product and engineering to deliver exceptional experiences across maternity, fertility & family building, parenting & pediatrics, and menopause Lead the design of AI-native product experiences - conversational interfaces, agent-driven workflows, adaptive onboarding - with clarity about what AI enables and where human judgment matters most Own brand design end to end Lead Maven's visual identity and brand expression across enterprise marketing, consumer product, and clinical communications Partner with go-to-market, clinical, and executive teams to maintain a brand that is distinctive, trustworthy, and mission-aligned Oversee agency partnerships and brand production pipelines Modernize how the team works Build an AI-native design practice: use AI tools to accelerate research synthesis, prototyping, production, and quality review - and establish workflows that become a model for the rest of the org Create the conditions to ship faster without sacrificing craft: clear prioritization, strong feedback loops,

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