Product Manager, Billing

About the role

We are looking for a Product Manager, Billing own and evolve Fundraise Up's Billing domain end-to-end: transaction-based fee handling, fee coverage, payouts, refunds and the financial flows behind donations. We charge organizations a percentage fee per transaction (netted from payouts), which donors can optionally cover. Core Mission & Priorities Reliability first: keep donation money flow stable, correct, and predictable (uptime + accuracy). Invisible billing for orgs: minimize billing friction so organizations rarely have to think about payments engine. Growth enabler: unlock expansion via payment method coverage, localized compliance needs, retries engine and new verticals readiness.

Responsibilities

• Own the Billing product area roadmap, outcomes, and prioritization; define quarterly goals and success metrics.
• Partner with Engineering to deliver resilient billing systems (accuracy, idempotency, retries, monitoring, incident response, and clear ownership boundaries).
• Improve revenue protection and customer experience via dunning, failed payment recovery, refunds, and dispute/chargeback-related flows (as applicable).
• Define and maintain billing domain documentation: data model, event flows, edge cases, and operational run-books.
• Run discovery with internal teams (GTM & Product Analyst) and customers to uncover pain points and opportunities; turn insights into clear PRDs and delivery plans.
• Establish and track core Billing KPIs (e.g., failed payment rate, recovery rate).
• Drive antifraud strategy execution: define priorities and success metrics; partner with Eng/Data to ship realtime protections, monitoring/alerting, and fraud-response capabilities, and continuously improve rules based on observed patterns.

Requirements

• 4-7 years of product management experience with at least 1-2 years owning a technically complex domain.
• Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor setups, and reconciliation.
• Proven ability to work with engineers on backend/system design trade-offs and to ship reliable platform capabilities.
• Comfort with data: defining metrics, building a measurement plan, and using analysis to prioritize and evaluate impact.
• Clear written communication and structured thinking; can turn ambiguity into executable plans.
• High ownership, high discipline, and strong cross-functional collaboration.
• Experience with payment processors (Stripe Payments, PayPal, etc.) and/or financial systems integrations.
• Experience in B2B SaaS pricing & packaging or self-serve account management.
• Familiarity with audit/compliance requirements impacting billing (SOX readiness, SOC2 implications, etc.).
• Experience reducing billing-related support contacts through product + tooling.

Benefits

Additional Information

Highlights Location: Cyprus, Remote (CET) Language: Russian-speaking team; English fluency required (C1) About Fundraise Up We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver. A Truly Global Product We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe. We're building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals , admin tools , and several internal apps. The Team We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset. You'll be joining a team where quality, mentorship, and mutual respect come first.

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