Payroll & Benefits Administrator

About the role

The Payroll & Benefits Administrator is responsible for the accurate and timely administration of payroll, benefits, contractor payments, and related HR systems. Reporting to the Payroll Manager, this role serves as a key resource for employees, managers, and external vendors, ensuring compliance with federal, state, and local regulations while maintaining the integrity of payroll and benefits data across multiple systems. The position also supports HR technology administration, employee leave programs, compliance reporting, and continuous process improvement initiatives.

Responsibilities

• Payroll Administration
• Process bi-weekly U.S. hourly payroll using ADP Workforce Now (WFN), ensuring accuracy, timeliness, and compliance with company policies and applicable regulations.
• Serve as backup processor for semi-monthly U.S. salaried payroll and UK payroll operations.
• Administer child support orders, garnishments, tax levies, and other payroll deductions.
• Respond to payroll-related inquiries from employees and management.
• Coordinate and process verifications of employment with third-party providers.
• Assist with payroll audits, reconciliations, and year-end activities as needed.
• Contractor Administration
• Manage the full contractor lifecycle, including HRIS recordkeeping, , status changes, renewals, and terminations in ADP WFN for record keeping purposes.
• Process contractor payments twice monthly through Deel.
• Serve as primary system administrator for Deel, including user administration, reporting, data integrity, and process optimization.
• Ensure contractor records remain accurate and compliant with company policies and applicable regulations.
• Benefits Administration
• Assist with the administration of employee benefit programs including medical, dental, vision, life insurance, disability, and other voluntary benefits.
• Serve as primary owner and administrator of the Benefits Portal within ADP Workforce Now.
• Configure and manage the annual Open Enrollment process in ADP Workforce Now.
• Coordinate Evidence of Insurability (EOI) processes for employees electing supplemental life insurance coverage.
• Manage domestic partner affidavit documentation and eligibility verification.
• Research and resolve enrollment discrepancies between ADP Workforce Now and benefit carriers/vendors.
• Troubleshoot and maintain benefit vendor file feeds and integrations.
• Conduct benefits non-discrimination testing and support annual compliance requirements.
• Assist employees with benefits questions and enrollment issues.
• Compliance & Leave Administration
• Prepare and distribute annual ACA reporting, including Forms 1095-C and 1094-C.
• Understand state-mandated leave programs, ensure accurate tracking and work with the appropriate HRBP for related employee communications.
• Manage medical support order verification requests.
• Respond to unemployment insurance claims and employment verification requests.
• Maintain compliance with federal, state, and local payroll and benefits regulations.
• Systems Administration Support
• Maintain data integrity across payroll, benefits, and contractor management systems.
• Support system implementations, enhancements, testing, and troubleshooting activities.
• Generate recurring and ad hoc reports for Payroll, HR, Benefits, and Finance stakeholders.
• Serve as backup system administrator for ADP Workforce Now (WFN) and for UK payroll system (iHCMs) and international payroll system (Deel).
• Process Improvement & Special Projects
• Identify opportunities to improve payroll, benefits, and HR administrative processes through automation and system enhancements.
• Support special projects as assigned, including SharePoint administration and maintenance of employee-facing payroll, benefits, and HR resource content.
• Develop and maintain process documentation, training materials, and standard operating procedures.
• Participate in cross-functional initiatives supporting Payroll, HR, Finance, and Operations.

Requirements

• Required
• Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or related field; or equivalent combination of education and experience.
• 3+ years of payroll and benefits administration experience.
• Experience processing hourly payroll in ADP Workforce Now across multiple states
• Experience administering employee benefits programs and vendor

Benefits

Additional Information

About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor's globally integrated product portfolio supports a school's foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

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