District Manager - New York City

About the role

Our phenomenal Retail Field Operations team interacts with our customers in a super special way. Shopping at Rothy's IRL is not your ordinary retail experience, so naturally, our team is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team. They have deep knowledge of every style, out-of-this-world customer service skills and a drive to deliver results and incredible experiences. Are you ready to bring our brand to life at our Rothy's stores? As District Manager, you ensure our store teams are prioritizing exceptional customer experience while also keeping the store's engine running. You train and support our store leadership teams to ensure efficient store operations and ensure our policies, procedures and SOPs are applied and adhered to in our locations. You actively partner with your Regional Director to use solutions-oriented problem solving to implement improvements, escalate roadblocks and position our retail teams for success. You are an ambassador of Rothy's mission and core values and represent this in the lived experience of our customers, employees and communities. You are responsible for influencing, training and supporting our store leaders to own and drive the success and impact of their store and team.

Responsibilities

• Oversee store leaders in your district and ensure delivery on company directives and expectations
• Proactively partner and communicate in decision making with cross functional business partners to drive business results for district stores
• Proactively identify trends and provide recommendations for process and system changes to drive business improvements
• Provide expert brand and product knowledge training to all store leaders and collaborate with HQ business partners when additional or deeper training or information is needed to help improve customer experience and employee knowledge
• Build and maintain community through helping develop and inspire in store activations/events in your locations
• Proactively train the district store leaders on SOPs, store guidelines and expectations and ensure store compliance and execution. Gather insights and feedback for the Retail Operations team to further evolve/enhance to support the business or teams
• Analyze and deliver customer-oriented product insights and their potential business impact to Retail and Leadership Cross-functional partners
• Report, analyze, and advise on sales, returns, KPIs and trends and work with store leaders to develop action plans to address opportunities and celebrate successes and partner with Regional Director on any significant learnings that impact the business
• Advise Store Managers on coaching for high performance and closely manage employee relations concerns with values-based leadership
• Responsible for monitoring staffing and payroll optimization
• Oversees inventory management and management of our internal systems to process orders and manage inventory effectively
• Sets clear performance expectations for all stores and provides ongoing coaching and feedback to encourage team and individual development
• You are:
• A change agent, comfortable in ambiguity, able to stay calm under pressure and be a leader during times of evolution in process, business, or direction
• Able to easily take initiative on performance matters based on metrics and observations
• An excellent communicator that is able to report in a clear and concise way, both in person and virtually
• An expert operator who can easily adapt to changes while managing multiple priorities in an ever-changing environment
• Able to learn quickly, think critically, propose solutions and take productive action without being requested to do so
• Able to analyze data and information to better understan

Additional Information

District Manager New York City, NY At Rothy's, we believe there's a better way to do business-one that puts the planet and its people first. That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel. In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers-getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection. As we grow, we're cultivating not just a workplace, but a community. It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact-together, as part of a welcoming, inclusive team that celebrates each other's contributions.

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