Manager, Agriculture Business Financing Customer Service

Responsibilities

• Lead, coach and support managers and customer service across Western Canada
• Build strong leaders who create clarity, manage ambiguity and make sound decisions
• Coach leaders to strengthen customer relationships and reinforce relationship management practices
• Set clear expectations for performance, service delivery and evidence-based outcomes
• Clarify roles, handoffs and shared accountability between RM and RMA teams
• Standardize practices and scale effective approaches across regions
• Improve processes, tools and training aligned to FCC strategy
• Partner across technology, HR, lending policy, fulfillment and operations teams
• Identify challenges, raise risks and recommend practical solutions
• Balance quality, compliance, capacity and customer outcomes in decision-making
• Encourage adoption of value-added services such as online services, AgExpert and transition financing
• What you'll bring to the team
• Required qualifications:
• A degree in business administration, finance or a related field
• Experience leading leaders and developing high-performing teams
• Experience in operations, service delivery, portfolio management or customer-facing environments
• Strong leadership capability with a focus on coaching, performance management and team development
• Ability to use data, metrics and field insight to improve performance and outcomes
• Strong communication skills with the ability to create clarity and influence decisions
• Ability to lead through change, adapt quickly and manage ambiguity

Requirements

• Experience leading geographically dispersed teams
• Experience improving operational models or service delivery approaches
• Experience leading teams through change initiatives
• Knowledge of agriculture, agribusiness or financial services
• Experience supporting or enabling value-added services such as online services, AgExpert or transition financing
• Not sure you meet every requirement? We encourage you to apply anyway.
• You belong here
• We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
• Accessibility and accommodations

Benefits

Additional Information

Closing Date (MM/DD/YYYY): 07/01/2026 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $122,940 - $166,330 Why FCC? At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide. Here's what you can expect when you join our team: Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world Growth: Learning and development opportunities to help you thrive Hybrid work options ` How you'll make an impact Step into a senior leadership role where you'll guide leaders and strengthen collaboration between customer service and relationship management (RM) teams across Western Canada. In this role, you'll lead a team of Managers of Customer Service (MCS), supporting a broader network of employees who deliver consistent, high-quality service to customers and relationship teams. You'll play a key role in strengthening the MCS → RMA model by creating clarity, improving execution and building a scalable approach to service delivery. Working closely with partners across FCC, you'll use data, field insight and strong collaboration to improve outcomes, strengthen relationships and support a consistent customer experience. If you're a confident leader who develops others, communicates clearly and turns strategy into action, this is an opportunity to make a meaningful impact.

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