NOC Engineer II

About the role

Passionate about keeping complex network environments running at peak performance? As a NOC Engineer II, you'll play a vital role in ensuring the stability and reliability of enterprise network systems. This position combines advanced troubleshooting with end-to-end incident management, enabling seamless operations across LAN and WLAN environments. Based in our Las Vegas Network Operations Center, you'll contribute to operational excellence and help deliver a highly reliable network experience for customers and stakeholders. *The shift for this position will be M-F 5amPT - 2pmPT At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $68,000 - $75,000 Annual Bonus Learning and development opportunities Flexible working opportunities Competitive benefit packages Paid Parental Leave Vacation starting at 15 days increasing with length of service 10 days paid sick leave 4 days off each year to volunteer Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.

Responsibilities

• As part of the Network Operations Center team, you'll ensure uninterrupted network performance while contributing to continuous operational improvements. It's a role with a lot of variety, and day-to-day, you'll mainly be involved with:
• Performing triage to determine severity, impact, and urgency of network incidents.
• Conducting advanced troubleshooting, complex problem analysis, and root cause analysis (RCA).
• Validating routing protocol behavior, including BGP, OSPF, and EIGRP (route availability, adjacency states, and failover conditions).
• Independently troubleshooting and resolving LAN, WLAN, and access infrastructure issues across enterprise environments.
• Supporting technologies such as TCP/IP, DHCP, DNS, RADIUS, and wireless networking environments.
• Working with large-scale NAT / carrier-grade NAT environments and load balancers
• Collaborating with engineering teams to resolve high-impact or complex issues.
• Managing and maintaining accurate incident tickets, documenting troubleshooting steps and findings.
• Ensuring SLA and KPI adherence throughout the incident lifecycle.
• Managing incidents and standard changes independently while identifying recurring issues and trends.
• Completing end-of-shift handovers in accordance with operational processes.
• Communicating clearly with internal teams and external stakeholders, translating technical concepts for varied audiences.
• Acting as an operations liaison between engineering teams and customer stakeholders.

Requirements

• Think you could make a difference here? We're looking for someone who genuinely cares about the welfare of our team. You'll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. You will also have some of the following:
• Bachelor's degree in engineering, information technology, or equivalent experience
• CCNA-level networking knowledge required
• Proven experience troubleshooting enterprise LAN and WLAN environments
• Working knowledge of routing protocols including BGP, OSPF, and EIGRP
• Experience supporting DNS, DHCP, RADIUS, and related network services
• Strong proficiency in TCP/IP, IP addressing, SSH, and Telnet
• Ability to independently troubleshoot and resolve complex technical issues
• Strong documentation and communication skills
• Ability to operate with a high degree of autonomy and make real-time decisions
• CCNP preferred
• Wireless certifications preferred
• Experience with NAT appliances, load balancers, or carrier-scale network environments

Benefits

Additional Information

Lead network excellence. Keep the world connected. NOC Engineer II

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