Customer Support Expert - German & English - Varna, Office-Based
External
Sutherland · Varna, BulgariaFull-timeOn-site2d ago
CRM
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Responsibilities
- Handle customer inquiries primarily via chat and email
- Accurately document all customer interactions and cases in the CRM system
- Follow communication guidelines and internal processes
- Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
- Work efficiently across multiple systems and applications simultaneously
- Your Profile
- Native-level German (C1-C2) and good English skills (minimum B2)
- Excellent written and verbal communication skills
- Strong computer literacy and technical aptitude
- Detail-oriented, reliable, and well-organized
- Previous customer service or customer-facing experience is an advantage
Benefits
Working hours: Monday-Friday 08.00-20.00pmHighly attractive salary and long-term job security with a permanent employment contractWork from our office in Varna21 days of paid annual leaveAdditional health and life insuranceMeal vouchersEmployee recognition programsComprehensive onboarding and continuous trainingClear career paths and internal growth opportunitiesA modern and comfortable working environment with cozy break areasRelocation support for candidates moving to Varna from other citiesApply Now!We look forward to receiving your application and welcoming you to our teamHealth insurance
Additional Information
Your Next Exciting Career Opportunity As a Customer Support Specialist (German & English), you will play a key role in supporting our customers. You will be their first point of contact, assisting them via chat and email with professionalism, empathy, and a customer-focused approach. This is primarily a non-voice project, with occasional outbound callbacks if required.
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Company Intel
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