Customer Success Manager

About the role

As a Customer Success Manager, you will serve as a trusted advisor to customers throughout their lifecycle - from onboarding and adoption through renewal and growth. You will partner closely with Security Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform. This role requires someone who can blend relationship management, technical fluency, operational rigor, and commercial awareness. The ideal candidate understands how enterprise security teams operate and can translate technical capabilities into tangible customer value. You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to advocate for customers and drive long-term customer success.

Responsibilities

• Own and manage a portfolio of enterprise and strategic customer accounts
• Build trusted relationships with security leaders, practitioners, and executive stakeholders
• Develop success plans aligned to customer business objectives and security priorities
• Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
• Act as the primary post-sale point of contact for customers
• Drive successful onboarding and implementation outcomes
• Help customers operationalize the platform within security workflows and processes
• Monitor product adoption, usage trends, health indicators, and customer engagement
• Identify risks proactively and execute mitigation plans to improve retention
• Ensure customers achieve measurable outcomes and ROI
• Partner with Account Executives on renewals, expansion opportunities, and account strategy
• Identify opportunities for upsell, cross-sell, and broader platform adoption
• Support customer advocacy initiatives including references, case studies, and advisory programs
• Maintain accurate account forecasts, health scores, and renewal data
• Serve as the voice of the customer internally
• Partner with Product and Engineering to communicate customer feedback and market needs
• Coordinate with Support and Professional Services to resolve customer issues effectively
• Contribute to scalable customer success processes, playbooks, and operational improvements

Requirements

• 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
• Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
• Strong executive communication and relationship management skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Experience managing renewals and identifying expansion opportunities
• Strong organizational and project management skills
• Comfortable operating in a fast-paced, high-growth environment
• Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact
• Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
• Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure
• Experience with enterprise SaaS metrics and customer health management
• Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools
• Experience working with Fortune 500 or public sector customers
• For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on target earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity.
• For all other locations in the US, the expected on target earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus be

Benefits

Additional Information

Company Background Censys' mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry's most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide. At Censys, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables security teams to identify exposures, reduce risk, accelerate investigations, and modernize security operations with authoritative visibility into the global internet. We work with enterprise security teams, Fortune 500 companies, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk. We are looking for a strategic, technically credible, and customer-obsessed Customer Success Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers.

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