End User Computing I, Desk Top Support

About the role

Pathward is seeking a highly motivated and customer-focused End User Computing Support Technician to join our EUC team. This role is responsible for delivering high quality onsite technical support to our employees across a range of devices and platforms. You will play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and ensuring a seamless end-user experience. This is an excellent opportunity for someone early in their IT career who is eager to grow their technical skillset, gain exposure to enterprise environments, and contribute to a high-performing support team.

Responsibilities

• Provide responsive, customer-focused technical support to end users, including some executive support as needed
• Troubleshoot and support laptops (Windows/Mac), desktops, mobile devices, tablets, printers, and peripheral equipment
• Maintain and ensure proper functionality of all Teams conference rooms and collaboration tools.
• Keep IT infrastructure areas (IDF rooms) clean, organized, and operational; assist network and server teams on-site as needed.
• Support hardware/software deployments, including imaging, configuration, and asset tracking.
• Manage shipping and receiving of IT equipment; maintain accurate inventory records using internal asset management systems.
• Ensure timely resolution of end-user requests, meeting or exceeding established SLAs.
• Assist in the creation and maintenance of technical documentation and knowledge base articles.
• Deliver user training and onboarding support as necessary.
• Collaborate with other IT groups to escalate and resolve complex technical issues efficiently.
• Maintain a high level of professionalism and customer service in all interactions.
• Identify and recommend improvements to support processes, tools, and documentation.

Requirements

• Minimum of 2 years of experience in IT support, preferably in a customer-facing role such as Level 2/3 desktop support or technical helpdesk.
• Knowledge of:
• Windows 10/11 , Mac OS , Office 365/M365 , Azure , Exchange , Active Directory
• AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support
• Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures
• Understanding of asset management, inventory control, and shipping/receiving processes.
• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills and a customer-centric mindset.
• Post-secondary education in a related field or equivalent experience.
• Relevant certifications such as CompTIA A+, HDI-SCA, or Apple's Device Support and Deployment & Management certifications are a plus
• The responsibilities listed above are not all inclusive and may be changed at any time.
• Salary range: $43,000 - $70,000
• This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.
• #LI-Remote
• Don't have everything listed under qualifications? If you're excited about this role but your experiences don't match exactly to everything in the posting, we encourage you to apply anyway. You may be j

Benefits

Additional Information

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. While we support hybrid remote work, this job requires you to be onsite at our Sioux Falls, SD location to perform the essential functions of the job.

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