Host/Hostess

Responsibilities

• Provide a warm welcome and guide guests to their tables.
• Assist with table and display setup.
• Be attentive to guest needs and address concerns, reporting incidents to the Supervisor.
• Maintain cleanliness and organization of hostess station and menus.
• Efficiently manage bookings to maximize seating while accommodating guest preferences.
• Maintain and update the guest database.
• Communicate special requests (e.g., birthdays, dietary requirements) to relevant staff.
• Support restaurant readiness prior to service.
• Prepare operational materials and ensure all systems (phone, reservation, laptops) are functioning.
• Collaborate effectively with colleagues across departments.
• Assist with quarterly and yearly inventory checks of operating equipment.
• Learn and implement safety, hygiene, and sanitation policies.
• Full knowledge of reservation systems, menus, operating hours, and upcoming events.
• Understand and enforce restaurant's rules and SOPs.
• Maintain hostess desk setup and ensure accurate computer record-keeping (Excel, Word, spreadsheets).
• Service Steps
• Before Service:
• Sign in and acknowledge presence with a manager.
• Ensure laptops and telephone lines are operational.
• Review daily bookings and allocate waiter sections on reservation's system.
• Inform management of special requests or reserved tables with unique requirements.
• Prepare menus, reception desk, and all necessary operational materials.
• Confirm all bookings via phone and check emails for updates.
• During Service:
• Greet and check in guests according to SOPs.
• Manage cloakroom and phone charging stations.
• Escort guests to tables and communicate wait times when needed.
• Maintain communication with floor staff to ensure tables are reset and ready.
• Assist with bill transfers between bar and dining areas as required.
• After Service:
• Reorganize the hostess station and work area.
• Thank departing guests and hand out business cards.
• Update guest profiles with feedback and complete closing reports.
• Implement lost and found procedures and report feedback to managers.
• Sign out after the last guest leaves with managerial approval.
• Support all events from an F&B and Hotel Operation perspective, collaborating closely with the Sales and Events teams to ensure seamless planning, execution, and delivery of food and beverage services that enhance the guest experience.
• Who We're Looking For
• At least 2 years of experience in upscale, fast-paced hospitality environments.
• Professionally groomed and presents well at all times.
• Possesses excellent English communication skills (reading, writing, and oral).
• Has strong interpersonal skills and the ability to build rapport with guests.
• Computer literate (Excel, Word, PowerPoint) and detail-oriented.
• Eligibility to work in an EU country.
• Strong critical thinking and problem-solving abilities, with the confidence to make operational decisions.
• Naturally warm, approachable, and attentive to guest needs, leading by example on the floor.
• Committed to creating exceptional, memorable guest experiences that reflect brand values.
• Passionate about hospitality, culinary trends, culture, and the art of service.
• Perks You'll Love
• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters - from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).
• Ready to Dive In?
• Bring your energy, your ideas, and your true self - and let's create something unforgettable together.
• 📍 Apply now and start your journey with LUURA .

Benefits

Additional Information

Your Role in the Story The Host/Hostess is the first point of contact for our guests, responsible for creating a warm, welcoming, and professional experience from reservation to departure. This role requires exceptional interpersonal skills, a polished appearance, and efficiency in managing guest flow and reservations.

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Company Intel

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