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Dispatcher

External
adeedo logoAdeedo · Inglewood, CA
Full-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities

  • Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
  • Communication Point: Act as the main point of contact for field teams, customers, and management.
  • Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
  • Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
  • Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
  • Emergency Response: Coordinate emergency response efforts when necessary.
  • Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
  • Collaboration: Work closely with other departments to streamline processes and improve service delivery.
  • Qualifications & Requirements
  • 2+ years of dispatching experience.
  • HVAC industry experience is required.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits

Health insurance: Comprehensive medical, dental, and vision coverage.Retirement plan: 401(k) with company match.Paid time off: Generous vacation, holidays, and sick leave.Training and development: Ongoing opportunities for professional growth and advancement.Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.Work Environment#ADOPay Range$18 - $24 USDAbout Adeedo!Privacy PolicyHealth insuranceDental insuranceVision insurance401(k)Paid time off

Additional Information

*This position is in-office in the city of Inglewood, CA. Work Schedule: This shift will tend to end around 7:00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well. Job Overview: Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

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