Pr. Coordinator, Capital One Concierge

About the role

The Capital One Concierge (Velocity Black) Principal Coordinator plays a vital role in ensuring that the highest standards of service delivery are met for all Velocity Black Members by making sure that all bookings are accurately completed and confirmed Work Setup: WFH. Candidates must be amenable to a night or day shift schedule. General Responsibilities : Confirm via email and/or phone all reservation details (hotel, restaurants, transportation, payment information) Support specialists by making calls to luxury hotels, restaurants, etc. to inquire regarding availability Confirm same day reservations via phone Remediate any booking issues identified during the validation process promptly Partner with other groups within Velocity Black to remediate transactions as needed Skills Required: Eye for superior service having supported extremely high net worth customers in the past Clear and effective verbal and written communication skills to effectively conduct high volume of calls and emails Ability to work in high-pressure environment with tight deadlines to support culture of 365 days a year, 7 days a week, and 24 hours a day support for customers Work is done in shifts; overnight and weekend availability is mandatory Extremely high attention to detail and ability to identify mistakes within high volumes of data and numbers Mental speed, agility and quick reaction time, satisfying required 60 second turn around time post customer requests Ability to multitask and strong time management skills to support many reservations and repetitive tasks simultaneously Strong problem solving skills and ability to navigate with ambiguity quickly Past experience in the travel and or hotel industry; working with international companies is preferred Strong written and verbal English communication

Requirements

• College level or any equivalent work experience
• At least 1 year customer service experience or any equivalent work experience
• Experience in handling premier customers
• For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Additional Information

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Pr. Coordinator, Capital One Concierge

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