Programme Executive (Community Clinic)

Responsibilities

• Clinic Operations Management
• Support and oversee the daily operations of community clinics to ensure smooth, efficient, and patient-centered service delivery
• Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions.
• Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures.
• Investigate operational issues, coordinate corrective actions, and ensure timely resolution.
• Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience.
• Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity.
• Manpower Planning & Team Coordination
• Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations.
• Anticipate manpower challenges and develop contingency plans to minimise service disruptions.
• Coordinate and facilitate regular operational meetings and weekly staff briefings to communicate updates, reinforce workflows, and address operational issues.
• Support staff onboarding, operational training, coaching, and competency development.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Quality, Compliance & Service Excellence
• Conduct operational audits, quality reviews, and compliance checks to ensure adherence to organisational policies and healthcare standards.
• Monitor service quality indicators and recommend improvement initiatives.
• Ensure accurate operational documentation, reporting, and record management.
• Stakeholder & Partnership Management
• Work collaboratively with healthcare professionals, internal departments, community partners, and external stakeholders to ensure seamless service delivery.
• Support the implementation of new healthcare initiatives, operational workflows, and service improvements.
• Coordinate cross-functional projects and facilitate effective communication among stakeholders.
• Project Management
• Lead and coordinate assigned operational projects from planning through implementation
• Monitor project timelines, milestones, deliverables, and outcomes
• Prepare reports, presentations, and recommendations for management review
• Leadership & Operational Support
• Serve as a key operational resource and first point of contact for day-to-day clinic operational matters.
• Support the Head of Community Programmes / Manager in driving operational excellence across the community clinics.
• Exercise sound judgement in resolving operational issues independently and escalate strategic or high-risk matters appropriately.
• Develop the capability to function as the operational second-in-charge for the community clinics and assume greater leadership responsibilities based on performance and organisational needs.
• Others
• Assist and cross over duties of other sections within the department when required
• Any other duties as assigned by the Head of Department\

Requirements

• Diploma or Degree in Healthcare Management, Business Administration, Social Work, Community Care, Nursing, Allied Health, or a related discipline
• Minimum 2-3 years of relevant experience in healthcare operations, clinic administration, community care, service operations, or programme management
• Experience in clinic operations, manpower planning, healthcare service delivery, or quality improvement will be highly advantageous
• Able to work independently, take ownership of oeprational matters, and thrive in a fast-paced healthcare environment
• Strong leadership potential with the ability to influence, coordinate, and support multidisciplinary teams
• Excellent organisational, analytical, problem-solving, and decision-making skills.
• Strong interpersonal, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications (PowerPoint, Excel etc.).
• Positive and willing to learn.

Additional Information

Function: Support the Head / Manager of Community Programmes in overseeing the day-to-day operations of the community clinics, ensuring efficient, patient-centred service delivery and operational excellence. Coordinate clinic operations, manpower planning, quality improvement, and stakeholder engagement to ensure smooth workflows, regulatory compliance, and continuous service enhancement. Serve as the operational second-in-charge for the community clinics by driving operational initiatives, supporting frontline teams, and ensuring the successful implementation of organisational programmes and strategic objectives.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at SATA COMMHEALTH? Share your experience