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Senior Modern Workplace Engineer (Intune & M365)

External
cerence logoCerence · Remote
Full-timeRemoteToday
AzureComplianceDocumentationInformation SecurityJiraLeadership
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Responsibilities

  • Intune / Company Portal (project + service ownership)
  • Deliver and own the migration of company applications into Intune Company Portal (packaging, deployment, lifecycle management).
  • Define standards for application onboarding (testing approach, rollout method, documentation, troubleshooting playbooks).
  • Maintain and improve the solution over time: rationalise the app catalogue, improve reliability, and drive continual service improvements.
  • Microsoft 365 (BAU + proactive improvements)
  • Administer and improve core M365 services, with emphasis on SharePoint/OneDrive and tenant governance.
  • Provide Tier 2/3 support for escalated service requests from the IT Service Desk; document recurring fixes in the knowledge base.
  • Support identity and access needs in Entra ID , including SSO configuration and Enterprise Application management.
  • Must-have skills
  • Expert in Microsoft Intune administration, including application deployment and operational support.
  • Expert in SharePoint/OneDrive administration (permissions, governance, support).
  • Advanced Entra ID administration, including SSO configuration and Enterprise Application creation/management.
  • Advanced Azure administration skills relevant to endpoint and identity services.
  • Strong customer-service mindset; able to communicate clearly with technical and non-technical stakeholders.
  • Strong professional English (written and spoken) for global collaboration.
  • Nice-to-have (desirable)
  • On-prem Active Directory administration.
  • Exchange / email flow configuration and troubleshooting.
  • Familiarity with Jira Software / Jira Service Management (or similar ITSM tooling) for request and incident workflows.
  • PowerShell / automation experience for repeatable admin tasks and operations.
  • Ways of working
  • Remote-first within the EU; collaborate daily with a geographically distributed team.
  • No regular on-call at this time; occasional out-of-hours support may be needed for planned changes or critical incidents.
  • What you'll gain
  • Ownership of a high-impact modern workplace programme (Intune Company Portal) and ongoing service improvements.
  • Broad exposure across endpoint management, identity, and Microsoft 365 operations in a global environment.
  • EQUAL OPPORTUNITY EMPLOYER
  • All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:
  • Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.
  • Following security procedures to report any suspicious activity.
  • Having respect for corporate security procedures to allow those procedures to be effective.
  • Adhering to company's compliance and regulations.
  • Encouraging to follow a zero tolerance for workplace violence.
  • Basic knowledge of information security and data privacy requirements (e.g., how to protect data & how to be handling this data).
  • Demonstrative knowledge of information security through internal training programs.

Benefits

Remote work options

Additional Information

A Moving Experience.


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Senior Modern Workplace Engineer (Intune & M365) at Cerence