Core Banking Systems Analyst (MMFCU)

About the role

All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for supporting the credit union's internal technology needs, focusing on core banking systems, credit union-specific applications, and coordination with our managed service provider (MSP). This role is ideal for a tech-savvy individual eager to grow in a financial services environment, with a strong interest in learning credit union operations and technology. The Team: This team is made up of a Chief Operating Officer, an Operations Manager, Senior Project Manager, a Business Data Analyst and an Operations Specialist. Reporting directly to the Operations Manager, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union. The Impact: The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned: Report directly to the Operations Manager and assist in overseeing day-to-day operations, including account management, transaction processing, and member inquiries. Assist with daily operations, troubleshooting, and user support for the credit union's core banking system Provide basic support and maintenance for credit union-specific applications (e.g., lending platforms, digital banking tools, document imaging systems). Act as a liaison between internal staff and the MSP to ensure timely resolution of IT issues and service requests. Respond to help desk tickets related to software, hardware, and peripheral devices; escalate issues to MSP when necessary. Monitor system performance and uptime for critical applications; report anomalies to appropriate teams. Maintain accurate records of IT procedures, system configurations, and support tickets. Support cybersecurity initiatives by ensuring compliance with IT policies and assisting with user training. Participate in IT-related projects, including system upgrades, new technology rollouts, and vendor evaluations. Performs responsibilities in accordance with all Credit Union standards, policies and procedures. Assists in the purchasing, inventorying and tracking of IT inventory. Be fully committed to the organization's values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

Requirements

• 3+ years experience in back-office operations with banking core systems.
• HS diploma or equivalent.
• The Ideal Qualifications
• Ability to identify and resolve computer system malfunctions and operations problems.
• Strong understanding of credit union regulations, compliance requirements, and risk management principles.
• Ability to communicate technical information to nontechnical personnel.
• Knowledge of the products and services of the credit union, and the rules and regulations governing the teller operations.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.
• What You Can Expect at MassMutual
• MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
• Employment is contingent upon successfully passing a credit check and background check.
• Salary $52,000-$74,000
• #LI-EG1
• Why Join Us.
• We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people

Benefits

Additional Information

Core Banking Systems Analyst (MMFCU) (MMFCU) Operations and Technology Team (MMFCU) Full-time (In-Office) Springfield, MA

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