Service Center Associate (Service & Rental Coordinator)

About the role

This is a hands-on coordination and administration role supporting service operations, technician scheduling, customer communication, and general branch activities. You will play an important part in ensuring jobs are progressing smoothly, customers are kept informed, and operational processes are completed accurately and on time.

Responsibilities

• Support daily service and rental operations through administrative and operational coordination
• Manage customer contracts, billing, invoicing, and general service-related administration
• Schedule technician work based on priorities, availability, and operational needs
• Provide timely updates to customers and internal stakeholders on job progress, timing, and quotations
• Contribute to branch performance through teamwork, customer service, and safe work practices
• About you
• 1-2 years' experience in service operations, administration, scheduling, customer service, or a similar role
• Strong organisational skills with the ability to manage multiple priorities and maintain attention to detail
• Confident communication skills and a customer-focused approach
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Valid driver's licence required
• Experience in the pump industry or an engineering environment will be highly regarded

Benefits

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

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