Senior Manager, Supply Chain & Customer Operations
External
Connect · Georgetown, TXFull-timeOn-siteToday
ExcelForecastingLeadershipMovePower BISAP
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Responsibilities
- Supply Chain & NPI Planning
- Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs.
- Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment.
- Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments.
- Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production.
- Partner cross- functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.
- Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.
- Customer Operations
- Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.
- Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.
- Coordinate operational execution for customer launches, datacenter deployments, and engineering changes.
- Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.
- Drive customer business reviews and cross-functional governance across internal and external partners.
- Leadership
- Lead and develop a high-performing supply chain and customer operations team.
- Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.
- Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards.
- Champion operational excellence, process standardization, and continuous improvement initiatives.
- What You Bring
- Bachelor's degree in Supply Chain , Business, Engineering, Analytics, or related field .
- 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.
- Experience supporting NPI programs, high-volume operations, and hyperscale customers.
- Strong analytical, forecasting, inventory management, and operational planning capabilities.
- Proven ability to manage complexity and collaborate across global cross-functional teams.
- Preferred
- Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.
- Knowledge of ERP/MRP systems such as SAP.
- APICS/CPIM/CSCP certification preferred.
- Advanced proficiency in Excel, Tableau, Power BI, or SQL.
- About ZT Systems
- Join ZT Systems and help us build technology infrastructure that connects the world.
Benefits
Compensation & Financial Security-Competitive base salary-Performance-based annual bonus eligibility-401(k) retirement savings plan-Tuition reimbursement for eligible education programsHealth & Wellness-Comprehensive medical, dental, and vision coverage with access to leading providers-Mental health resources and employee wellness support programs--Company-paid life and disability insuranceTime Away & Work-Life Balance-Paid time off (PTO) and company-paid holidays-Parental leave and family care support programsGrowth & Purpose-Structured training programs and on-the-job learning opportunities-Matching gifts and volunteer programs to support causes you care aboutThese benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohiHealth insuranceDental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
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