IT Engineer - Networking

About the role

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours. Job Summary The IT Engineer - Networking (DDI: DNS, DHCP, IPAM) is responsible for the design, engineering, operation, and continuous improvement of enterprise network foundational services, including DNS, DHCP, and IP Address Management (IPAM). This role ensures these services are secure, resilient, scalable, and globally consistent, supporting enterprise users, applications, data centers, cloud connectivity, and branch locations. The engineer collaborates closely with Network Engineering, Security Engineering, Systems, Cloud, and Service Management teams to deliver highly available DDI services while supporting modernization efforts, operational maturity, and overall service reliability. This position is required to report to the Somerset, NJ location on a hybrid basis. Role Description This role is responsible for the engineering, operations, and continuous advancement of enterprise DNS, DHCP, and IPAM services, ensuring performance, reliability, and alignment with enterprise standards. DDI Engineering & Operations Design, implement, and operate enterprise DNS services, including internal name resolution, zone management, resiliency, and troubleshooting. Design, implement, and operate DHCP services, including scope architecture, lease policies, option configuration, and client impact coordination. Administer and continuously improve IP Address Management (IPAM) practices, including address planning, allocation processes, reclamation, and data accuracy. Develop and maintain reference architectures, standards, and best practices for DNS, DHCP, and IPAM to ensure global consistency and reduce technical debt. Ensure DDI services integrate effectively with enterprise networking, security controls, and identity-dependent services. Service Delivery & Operational Support Provide Level 3 support for DDI-related incidents and complex issues, including structured troubleshooting and root cause analysis. Support non-incident service requests using established ITSM processes (e.g., ServiceNow), ensuring traceability, documentation, and predictable delivery. Participate in on-call or escalation rotations as required to maintain service reliability. Coordinate with regional teams and external support providers for escalations as needed. Reliability, Monitoring & Availability Engineer DDI services to meet enterprise availability, resiliency, and performance expectations. Partner with monitoring and operations teams to ensure proper alerting, logging, and visibility across DNS, DHCP, and IPAM services. Proactively identify reliability risks and implement corrective or preventative improvements. Platform Maturity & Strategic Initiatives Contribute to enterprise initiatives focused on improving DDI maturity, scalability, and operational efficiency. Support evaluation, planning, implementation, and transition activities for DDI enhancements and new capabilities. Assist with operational readiness activities, including documentation, training, and knowledge transfer. Documentation & Standards Create and maintain high-quality documentation, including architecture diagrams, standards, runbooks, SOPs, and troubleshooting guides. Ensure documentation aligns with enterprise architecture, security, and operational standards. Success Measures (for Hiring & Performance Alignment) Improved stability and reliability of DNS, DHCP, and IPAM services. Reduced recurring incidents through preventative engineering and standardization. Improved IP address data accuracy and faster fulfillment of DDI service requests. Increased operational maturity through enhanced monitoring, documentation, and runbooks. Behaviors and Competencies Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Analytical Thinking: Ca

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