Guest Services Representative

Requirements

• Desired Education:
• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree
• Field of Study/Work Experience:
• o Accounting
• o Automotive
• o Business
• o Human Resources
• o Information Technology
• Desired Work Experience:
• √ up to 3 years
• o 3-5 years
• o 5+ years
• Education/Experience:
• Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
• Certificates and Licenses:
• o Valid Driver's License
• o Automobile Salesperson License
• Computer Skills:
• Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.
• Communication Skills:
• Ability to understand and follow instructions. Ability to communicate effectively with customers and company
• personnel.
• Attendance Expectations:
• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
• Physical Demands:
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.
• Environment Demands:
• Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.
• Verbal and Writing Ability:
• Ability to read and comprehend instructions, correspondence, and memos.
• Math Ability:
• Ability to add, subtract, multiply and divide.
• Reasoning Ability:
• Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
• Core Values:
• To perform the job successfully, an individual should demonstrate the following Core Values:
• Servant Leadership
• Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
• Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
• Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, dri

Additional Information

Stevenson-Hendrick Honda Jacksonville Location: 2221 N Marine Blvd, Jacksonville, North Carolina 28546 Summary: Helps create a welcoming and positive experience for guests while supporting the sales team with important administrative tasks like tracking customer traffic and putting together reports on key sales metrics. Also supports day-to-day social media efforts, including creating and scheduling posts, monitoring engagement, responding to comments and messages, and staying up to date on current trends. Manages the content calendar and gathers basic performance insights to help the team stay on track and connected with our online audience (Facebook and Instagram). Monitors and responds to customer reviews on platforms like Google and social media, escalating any concerns or critical feedback to management in a timely manner. Essential Duties and Responsibilities include the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person Takes accurate messages. Directs customers to the appropriate person or department. Create basic social media posts Track engagement (likes, shares, comments) Respond to comments and direct messages Monitors online reviews on platforms such as Google and social media Responds to customer reviews in a professional, timely, and brand-appropriate manner Flags recurring issues or concerning feedback to management to support customer satisfaction and operational improvements Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager and Greeters. Reconciles/updates data entry with dealership software. Helps maintain a clean and comfortable environment (monitor facility) Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

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